update_db_cache errors during update to cPanel 62

Nirjonadda

• January 06, 2017 06:59

I am Getting email from Cron Daemon when doing update WHM 62.0 (build 1). Please let me know that Is this normal?
Cron /usr/bin/test -x /usr/local/cpanel/scripts/update_db_cache && /usr/local/cpanel/scripts/update_db_cache /usr/local/cpanel/bin/update_db_cache: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/Pg/Pg.so: cannot open shared object file: No such file or directory

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  cPanelMichael

  • January 06, 2017 20:40

  /usr/local/cpanel/bin/update_db_cache: error while loading shared libraries: /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/x86_64-linux-64int/auto/DBD/Pg/Pg.so: cannot open shared object file: No such file or directory

  
  Hello, This file is provided by the following RPM: cpanel-perl-524-DBD-Pg-3.5.3-1.cp1162.x86_64 Please run the following command to verify if it's installed:
  rpm -qa|grep cpanel-perl-524-DBD-Pg-3.5.3-1.cp1162.x86_64
  If not, try running the following command and let us know of any errors:
  /scripts/check_cpanel_rpms
  Thank you.

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  Nirjonadda

  • January 06, 2017 21:25

  Hello, This file is provided by the following RPM: cpanel-perl-524-DBD-Pg-3.5.3-1.cp1162.x86_64 Please run the following command to verify if it's installed:
  rpm -qa|grep cpanel-perl-524-DBD-Pg-3.5.3-1.cp1162.x86_64
  If not, try running the following command and let us know of any errors:
  /scripts/check_cpanel_rpms
  Thank you.

  
  I think its installed.
  [root@na ~]# rpm -qa|grep cpanel-perl-524-DBD-Pg-3.5.3-1.cp1162.x86_64 cpanel-perl-524-DBD-Pg-3.5.3-1.cp1162.x86_64 [root@na ~]#
  44335

  0
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  cPanelMichael

  • January 06, 2017 21:45

  Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  cPanelMichael

  • January 20, 2017 13:04

  Hello @Nirjonadda, Were you able to open a support ticket for this issue? Thank you.

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  Nirjonadda

  • January 20, 2017 18:14

  Hello @Nirjonadda, Were you able to open a support ticket for this issue? Thank you.

  
  No, I am not opened any ticket for this issue because i am not getting any problem with this issue. Do we still need open ticket for this issue?

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  cPanelMichael

  • January 20, 2017 18:18

  I'm happy to see the issue is no longer occurring. Let us know if you encounter any additional problems. Thank you.

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