cPanel & WHM update failure in upcp script

Milance

• January 11, 2017 09:56

The cPanel & WHM update process failed for the following reason: The `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1484011981.log` command failed and exited with the code "255" (signal = 0)
Update log preview: [2017-01-10 02:33:10 +0100] Using mirror '91.121.124.18' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:10 +0100] Using mirror '91.197.228.252' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:10 +0100] Using mirror '85.13.201.2' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:10 +0100] Using mirror '185.53.12.144' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:12 +0100] Using mirror '89.33.44.31' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:12 +0100] Using mirror '185.15.22.168' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:12 +0100] Using mirror '185.85.238.50' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:12 +0100] Using mirror '31.22.112.31' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:15 +0100] Using mirror '84.95.247.234' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:15 +0100] Using mirror '93.115.203.100' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:15 +0100] Using mirror '91.121.124.18' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:15 +0100] Using mirror '91.197.228.252' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:17 +0100] Using mirror '85.13.201.2' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:17 +0100] Using mirror '185.53.12.144' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:17 +0100] Using mirror '89.33.44.31' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:18 +0100] Using mirror '185.15.22.168' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:20 +0100] Using mirror '185.85.238.50' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:20 +0100] Using mirror '31.22.112.31' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:20 +0100] Using mirror '84.95.247.234' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:20 +0100] Using mirror '93.115.203.100' for host 'httpupdate.cpanel.net'. [2017-01-10 02:33:23 +0100] ***** FATAL: Unable to retrieve tier version info: Signature verification failed for URL 'http://httpupdate.cpanel.net/cpanelsync/TIERS'. Invalid signature. Please see Download Security - cPanel Knowledge Base - cPanel Documentation for further information about this error. [2017-01-10 02:33:23 +0100] The Administrator will be notified to review this output when this script completes => Log closed Tue Jan 10 02:33:23 2017 [2017-01-10 02:33:23 +0100] 17% complete [2017-01-10 02:33:23 +0100] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1484011981.log` failed, exited with code 255 (signal = 0)
Help?

• 

  cPanelMichael

  • January 11, 2017 18:00

  [2017-01-10 02:33:23 +0100] ***** FATAL: Unable to retrieve tier version info: Signature verification failed for URL '

  0
• 

  Milance

  • January 13, 2017 20:23

  Hello, It's possible this relates to a temporary issue with our update servers that was recently addressed. Could you try updating cPanel again and let us know if the issue persists? You can use the following command to initiate an update:
  /scripts/upcp
  Thank you.

  
  It's alright. Thanks

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• 

  cPanelMichael

  • January 16, 2017 14:06

  I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

  0

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