"ERROR: Connection dropped by IMAP server" after migrate emails

Lucas Bacciotti

• January 16, 2017 15:51

Hi, I have downloaded an email backup wich contains 4Gb and 24 email accounts, from an old server wich is not cPanel. Then I created these 24 accounts on my server, with cPanel. Then I uploaded the backup ot my server, each folder to your respective folder on my server. After the upload, I checked the webmail with the Squirrelmail and this message appears: ERROR ERROR: Connection dropped by IMAP server. Query: FETCH 467:481 (INTERNALDATE FLAGS BODY.PEEK[HEADER.FIELDS (From Content-Type X-Priority Subject Importance Priority)]) what can I do? Obs: The DNS points to the OLD SERVER yet. Sorry my English... bye

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  cPanelMichael

  • January 19, 2017 17:51

  Hello, Do you still have access to the old server? If so, it's likely a better idea to use a third-party utility such as ImapSync to manually import the emails: GitHub - imapsync/imapsync You'd want to first remove the emails you've already uploaded to the cPanel server. Thank you.

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  Lucas Bacciotti

  • January 19, 2017 18:56

  Hello, Do you still have access to the old server? If so, it's likely a better idea to use a third-party utility such as ImapSync to manually import the emails: GitHub - imapsync/imapsync You'd want to first remove the emails you've already uploaded to the cPanel server. Thank you.

  
  Unfortunelly, I have not access to the old server anymore, only the backup.

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  cPanelMichael

  • January 24, 2017 15:38

  Hello, You can try repairing the permissions on the email files you uploaded with a command such as:
  /scripts/mailperm $username
  Otherwise, if the issue persists, feel free to open a support ticket using the link in my signature so we can take a closer look to see what's happening. Thank you.

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