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Directing domain to cPanel server issue

Jelson Lanto
Hi, my domain is registered at hostgator while my site is hosted at cpanel but i can't point my domain on hostgator to access my website here..I've already put the nameservers given at DNS zone which is ns1.domain-sample.com and ns2.domain-sample.com but when i view that domain, it says The webpage at

Comments

13 comments

Date Votes
  • cPanelMichael
    Hello, Try using the "ping" or "host" command from your workstation to verify the domain name resolves to the cPanel server's IP address. If it doesn't, use a website such as IntoDNS to verify the correct name server and name server IP address entries are configured for the domain name. Thank you.
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  • Jelson Lanto
    Hello, Try using the "ping" or "host" command from your workstation to verify the domain name resolves to the cPanel server's IP address. If it doesn't, use a website such as IntoDNS to verify the correct name server and name server IP address entries are configured for the domain name. Thank you.

    I tried what you said, i check my domain at intodns.com and it says some of my dns server dont have a records at all.. please check this /intodns.com/[removed].. what should i do?how will i make it work?
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  • cPanelMichael
    Hello, It looks like the name servers are not configured with IP addresses at the domain registrar. Ensure you have followed the instructions documented at: How to Set Up Nameservers in a cPanel Environment - cPanel Knowledge Base - cPanel Documentation Thank you.
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  • Jelson Lanto
    Hello, It looks like the name servers are not configured with IP addresses at the domain registrar. Ensure you have followed the instructions documented at:
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  • Infopro
    Your Hosting Provider can assist you with getting additional IP addresses.
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  • Jelson Lanto
    Your Hosting Provider can assist you with getting additional IP addresses.

    I've already did what you said.. I have 2 IPs and I have also added the NS records and I have assigned different Ips to them. My entry for this DNS zone contains : domain1.tld. 86400 NS ns1.domain.tld domain1.tld. 86400 NS ns2.domain.tld domain1.tld. 14400 A xx.xxx.xx.xxx (IP) ns1 7200 A xx.xxx.xx.xxx (IP) ns2 7200 A xx.xxx.xx.xxx (IP) but when i check the records at intoDNS, it says Nameserver records returned by the parent servers are: ns1.domain.tld. [] (NO GLUE) [TTL=86400] ns2.domain.tld. [] (NO GLUE) [TTL=86400] --------------------------------------------------------------- ERROR: Some of your DNS servers do not have A records at all. I could not find any A records for the following DNS servers: ns1.domain.tld ns2.domain.tld You must have A records for all of your nameservers. - what A records do i need to input on my DNS Zone to make it work? please help..thanks in advance.
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  • Infopro
    Are those NS records configured properly at your Registrar?
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  • Jelson Lanto
    Are those NS records configured properly at your Registrar?

    I just put each nameservers in my hostgator domain nameserver ns1.domain.tld, ns2.domain.tld but still nothings happen.. do i need to wait for 24 hours to make it work?
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  • Infopro
    The hostgator docs may be of some use: What Are My Name Servers? " HostGator.com Support Portal
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  • Jelson Lanto
    The hostgator docs may be of some use: What Are My Name Servers? " HostGator.com Support Portal

    kindly look for these attachements..this is my problem..look did i missed something?i need to do?please help..
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  • Infopro
    Have you created your nameservers at your domain name registrar for that domain? See step 4 here: How to Set Up Nameservers in a cPanel Environment - cPanel Knowledge Base - cPanel Documentation
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  • Jelson Lanto
    Have you created your nameservers at your domain name registrar for that domain? See step 4 here:
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  • Infopro
    I can't assist with HostGator's tools, you should touch base with them on this issue.
    0

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