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Deleted the roundcube folder

delalibera
Please, I need help I deleted the roundcube folder in /usr/local/cpanel/base/3rdparty/roundcube I tried to fix the problem by running /scripts/upcp /usr/local/cpanel/bin/update-roundcube --force but it did not work Please I need help

Comments

3 comments

Date Votes
  • cPanelMichael
    Hello, You should be able to address this issue via the following command:
    /scripts/check_cpanel_rpms
    This should detect the issue with the missing directory on cPanel versions 58 or newer, and prompt you to reinstall the Roundcube RPM. Thank you.
    0
  • carlose
    To help others: I had an issue with Roundcube loading a generic "Server Error", while Horde and SquirrelMail both still functioned without issue. The cPanel error logs showed this error: [2017-02-01 15:21:22 +0800] warn [webmaild] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 159. Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x243d970)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 74 Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x243d970), "subprocess_name", "php", "subprocess_read_handle", IO::Handle=GLOB(0x29e4830), "subprocess_write_handle", GLOB(0x243e060)) called at cpsrvd.pl line 6318 cpanel::cpsrvd::cgiHandler("app", "php", "document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 6132 cpanel::cpsrvd::phpHandler("document", "./3rdparty/roundcube/index.php") called at cpsrvd.pl line 5336 cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1608 cpanel::cpsrvd::dodoc(HASH(0x13a7770)) called at cpsrvd.pl line 1367 cpanel::cpsrvd::handle_one_connection() called at cpsrvd.pl line 849 cpanel::cpsrvd::script() called at cpsrvd.pl line 319
    I then began troubleshooting through the few forum posts regarding this error but was experiencing trouble with re-installation of Roundcube. Running: [PHP]/scripts/upcp --force[/PHP] did not correct. While running: [PHP]/usr/local/cpanel/bin/update-roundcube-db[/PHP] I discovered the following error: Please review the version update notes at the top of bin/update-roundcube-db
    While running: [PHP]rpm -e --nodeps cpanel-roundcubemail /usr/local/cpanel/bin/update-roundcube --force[/PHP] I discovered the following error: [2017-02-01 17:46:52 +0800] ATTENTION DEVELOPER: there seems to be a file or directory missing insrc/3rdparty/gpl/roundcube_schema/upgrade/ (and downgrade/) for this new version: 1.1.4.cp1
    Steps to resolve: Move Roundcube install folder (for backup purposes): From:/usr/local/cpanel/base/3rdparty/roundcube
    To:/usr/local/cpanel/base/3rdparty/roundcube.bak
    Run the following commands: [PHP]/scripts/upcp --force rpm -e --nodeps cpanel-roundcubemail /usr/local/cpanel/bin/update-roundcube --force /usr/local/cpanel/bin/update-roundcube-sqlite-db --force[/PHP] Finally, Roundcube is working again. I would imagine this is a "fix"/alternative for completely removing Roundcube and reinstalling/updating. Below are the system details: CPANEL= /etc/cpupdate.conf: /etc/redhat-release:CentOS release 6.8 (Final) /usr/local/cpanel/version:11.62.0.8 /var/cpanel/envtype:virtuozzo CPANEL=release httpd -v: Server version: Apache/2.4.18 (Unix) Cpanel::Easy::Apache v3.32.9 rev9999 php -v: PHP 5.5.31 (cgi-fcgi) (built: Jan 26 2016 00:35:39) Copyright (c) 1997-2015 The PHP Group Zend Engine v2.5.0, Copyright (c) 1998-2015 Zend Technologies with the ionCube PHP Loader v4.7.5, Copyright (c) 2002-2014, by ionCube Ltd., and with Zend Guard Loader v3.3, Copyright (c) 1998-2014, by Zend Technologies mysql -V: mysql Ver 14.14 Distrib 5.6.35, for Linux (x86_64) using EditLine wrapper
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  • cPanelMichael
    ATTENTION DEVELOPER: there seems to be a file or directory missing in src/3rdparty/gpl/roundcube_schema/upgrade/ (and downgrade/) for this new version: 1.1.4.cp1 Please review the version update notes at the top of bin/update-roundcube
    Hello, I'd also like to note that internal case CPANEL-11031 was included with cPanel version 62.0.8 to fix an issue where the above error message occurred when the Roundcube update script would attempt to downgrade a database instead of trying to update it: Fixed case CPANEL-11031: Fix bug in roundcube db schema update. Thank you.
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