Emails not being received but no errors

Mugoma

• January 17, 2017 07:57

We host the domain example.com. Since Dec. 26 2016 no emails being received on the domain. When an email is send to the domain there's no error either. A look at - Removed - shows many DNS errors, indicating there's a problem. But a look at the DNS settings for domain on the server shows there's no problem. Both NS and MX records are in place. What could be causing DNS errors? If MX records is a problem how comes there's no bounce message?

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  Mugoma

  • January 17, 2017 15:05

  Since the issue is critical, I decided to open a support ticket: Support Request ID: 8138049

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  Infopro

  • January 17, 2017 15:07

  You should check your nameserver settings at your Domain Name Registrar.

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  Mugoma

  • January 17, 2017 16:17

  I don't see any problem. What am I supposed to be looking for?

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  Infopro

  • January 17, 2017 17:04

  Nameservers at your Registrar not being setup, or setup incorrectly somehow. There is a problem, you saw it.

  ... shows many DNS errors, indicating there's a problem.

  
  

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  Mugoma

  • January 17, 2017 17:36

  The name servers have been running for 2 years without a problem. On the registrar the name servers are specified and their IP addresses. What else is supposed to be specified? My guess is there's a problem with named but don't know how to pinpoint it. On DNS problem - One or more of your nameservers did not respond the person says the problem can be resolved using the following on named: allow-query { all; }; But I checked named and didn't see any such entry: # cat /etc/named.conf | grep allow-query # less /etc/named.conf | grep allow inet 127.0.0.1 allow { localhost; } keys { "rndc-key"; }; /* make named use port 53 for the source of all queries, to allow // Put files that named is allowed to write in the data/ directory: allow-transfer { "none"; }; // All BIND 9 zones are in a "view", which allow different zones to be served

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  Infopro

  • January 17, 2017 18:03

  Are there any other domains on this server having the issue or is it just this one?

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  Mugoma

  • January 17, 2017 18:52

  All other domains can send/receive emails except this one. But looking at intodns.com/ most of them show the DNS errors.

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  Infopro

  • January 17, 2017 19:15

  I see your ticket has not been responded to yet, let's see what cPanel Technical Support comes up with. Those guys can fix anything. :)

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  cPanelMichael

  • January 20, 2017 13:24

  Hello, To update, it was determined the missing emails were due to an email filter added to the account that discarded previously undelivered emails. Thank you.

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