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Problem with EXIM and Hostname/TimeOut

secrefice
Hello, i have a problem with sending mails to some adresses. I tried than to connect via Telnet and i see a problem with the Hostname different to the helo. I fixed this with the settings in the hosts-file (its dedicated IPs). So on Telnet all seems to work for the mailadresses i have problems with over exim. When i send mails normally (Outlook or Webmail) to the Problem-Adress i get this error ... R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out I can ping the Adress, i can connect via Telnet. So i was thinking if Exim still sends the primary hostname to the server so he denies it because of difference between Helo (i seleted for each domain to show up) and primary hostname. So what can this problem cause? - is there a way to get the primary hostname out of it? Please help because these adresses are important. Thanks a lot!

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  • secrefice
    Maybe the log would help? - i changed the real values of ip and mailadresses to placeholder. I hope someone can give me a hit what the problem could be??? ... Thanks a lot!!!
    >>>>>>>>>>>>>>>> Remote deliveries >>>>>>>>>>>>>>>> --------> info@targetdomain.de<-------- search_tidyup called set_process_info: 31411 delivering 1cUZnV-0005yJ-DV: waiting for a remote delive ry subprocess to finish selecting on subprocess pipes changed uid/gid: remote delivery to info@targetdomain.dewith transport=dkim_ remote_smtp uid=47 gid=12 pid=31414 auxiliary group list: set_process_info: 31414 delivering 1cUZnV-0005yJ-DV using dkim_remote_smtp dkim_remote_smtp transport entered info@targetdomain.de search_open: lsearch "/etc/mailips" search_find: file="/etc/mailips" key="senderdomain.de" partial=-1 affix=NULL starflags=0 LRU list: 5/etc/mailips End internal_search_find: file="/etc/mailips" type=lsearch key="senderdomain.de" file lookup required for senderdomain.de in /etc/mailips lookup yielded: xx.senderip.xx checking status of xxtargetmailserverdomainxx locking /var/spool/exim/db/retry.lockfile locked /var/spool/exim/db/retry.lockfile EXIM_DBOPEN(/var/spool/exim/db/retry) returned from EXIM_DBOPEN opened hints database /var/spool/exim/db/retry: flags=O_RDONLY dbfn_read: key=T:xxtargetmailserverdomainxx:xx.targetmailserverip.xx/xx.senderip.xx dbfn_read: key=T:xxtargetmailserverdomainxx:xx.targetmailserverip.xx/xx.senderip.xx:1cUZnV-0005yJ- DV no message retry record xxtargetmailserverdomainxx [xx.targetmailserverip.xx]/xx.senderip.xx status = usable xx.targetmailserverip.xx in serialize_hosts? no (option unset) delivering 1cUZnV-0005yJ-DV to xxtargetmailserverdomainxx [xx.targetmailserverip.xx] (info@sped ition-michl.de) set_process_info: 31414 delivering 1cUZnV-0005yJ-DV to xxtargetmailserverdomainxx [80 .244.246.238] (info@targetdomain.de) exim -d -M 1cUZnV-0005yJ-DVselecting on subprocess pipes selecting on subprocess pipes Connecting to xxtargetmailserverdomainxx [xx.targetmailserverip.xx]:25 from xx.senderip.xx ... fai led: Connection timed out (timeout=5m) LOG: MAIN H=xxtargetmailserverdomainxx [xx.targetmailserverip.xx] Connection timed out set_process_info: 31414 delivering 1cUZnV-0005yJ-DV: just tried mailsrv.viacontr ol.de [xx.targetmailserverip.xx] for info@targetdomain.de: result DEFER added retry item for T:xxtargetmailserverdomainxx:xx.targetmailserverip.xx/xx.senderip.xx: errno=1 10 more_errno=1,M flags=2 all IP addresses skipped or deferred at least one address updating wait-dkim_remote_smtp database locking /var/spool/exim/db/wait-dkim_remote_smtp.lockfile locked /var/spool/exim/db/wait-dkim_remote_smtp.lockfile EXIM_DBOPEN(/var/spool/exim/db/wait-dkim_remote_smtp) returned from EXIM_DBOPEN opened hints database /var/spool/exim/db/wait-dkim_remote_smtp: flags=O_RDWR dbfn_read: key=xxtargetmailserverdomainxx already listed for xxtargetmailserverdomainxx Leaving dkim_remote_smtp transport set_process_info: 31414 delivering 1cUZnV-0005yJ-DV (just run dkim_remote_smtp f or info@targetdomain.dein subprocess) search_tidyup called header write id:H,subid:0,size:17,final:H000017 header write id:S,subid:0,size:4,final:S000004 header write id:D,subid:0,size:4,final:D000004 DSN write: addr->dsn_aware = 0 header write id:R,subid:0,size:61,final:R000061 header write id:A,subid:0,size:15,final:A000015 header write id:Z,subid:0,size:1,final:Z000001 reading pipe for subprocess 31414 (not ended) read() yielded 144 header read id:H,subid:0,size:00017,required:24,remaining:144,unfinished:0 header read id:S,subid:0,size:00004,required:11,remaining:120,unfinished:0 header read id:D,subid:0,size:00004,required:11,remaining:109,unfinished:0 DSN read: addr->dsn_aware = 0 header read id:R,subid:0,size:00061,required:68,remaining:98,unfinished:0 reading retry information for T:xxtargetmailserverdomainxx:xx.targetmailserverip.xx/xx.senderip.xx from subprocess added retry item header read id:A,subid:0,size:00015,required:22,remaining:30,unfinished:0 header read id:Z,subid:0,size:00001,required:8,remaining:8,unfinished:0 Z00 item read remote delivery process 31414 ended set_process_info: 31411 delivering 1cUZnV-0005yJ-DV post-process info@targetdomain.de(1) LOG: MAIN == info@targetdomain.deR=dkim_lookuphost T=dkim_remote_smtp defer (110): C onnection timed out >>>>>>>>>>>>>>>> deliveries are done >>>>>>>>>>>>>>>> changed uid/gid: post-delivery tidying uid=47 gid=12 pid=31411 auxiliary group list: set_process_info: 31411 tidying up after delivering 1cUZnV-0005yJ-DV Processing retry items Succeeded addresses: Failed addresses: Deferred addresses: info@targetdomain.de locking /var/spool/exim/db/retry.lockfile locked /var/spool/exim/db/retry.lockfile EXIM_DBOPEN(/var/spool/exim/db/retry) returned from EXIM_DBOPEN opened hints database /var/spool/exim/db/retry: flags=O_RDWR address match test: subject=*@xxtargetmailserverdomainxx pattern=* xxtargetmailserverdomainxx in "*"? yes (matched "*") *@xxtargetmailserverdomainxx in "*"? yes (matched "*") retry for T:xxtargetmailserverdomainxx:xx.targetmailserverip.xx/xx.senderip.xx (targetdomain.de ) = * 0 0 dbfn_read: key=T:xxtargetmailserverdomainxx:xx.targetmailserverip.xx/xx.senderip.xx failing_interval=127364 message_age=159031 Writing retry data for T:xxtargetmailserverdomainxx:xx.targetmailserverip.xx/xx.senderip.xx first failed=1484952843 last try=1485080207 next try=1485109007 expired=0 errno=110 more_errno=1,M Connection timed out dbfn_write: key=T:xxtargetmailserverdomainxx:xx.targetmailserverip.xx/xx.senderip.xx end of retry processing time on queue = 1d20h12m38s warning counts: required 1 done 1 delivery deferred: update_spool=0 header_rewritten=0 end delivery of 1cUZnV-0005yJ-DV search_tidyup called search_tidyup called >>>>>>>>>>>>>>>> Exim pid=31411 terminating with rc=0 >>>>>>>>>>>>>>>>
    Telnetconnection works - all fine - just delivery with exim does make problems. But just on some domains - all others are running fine ...
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  • cPanelMichael
    Connecting to xxtargetmailserverdomainxx [xx.targetmailserverip.xx]:25 from xx.senderip.xx ... fai led: Connection timed out (timeout=5m) LOG: MAIN H=xxtargetmailserverdomainxx [xx.targetmailserverip.xx] Connection timed out set_process_info: 31414 delivering 1cUZnV-0005yJ-DV: just tried mailsrv.viacontr ol.de [xx.targetmailserverip.xx] for info@targetdomain.de: result DEFER added retry item for T:xxtargetmailserverdomainxx:xx.targetmailserverip.xx/xx.senderip.xx: errno=1 10 more_errno=1,M flags=2 all IP addresses skipped or deferred at least one address updating wait-dkim_remote_smtp database

    Hello, Could you verify you can successfully telnet to this remote mail server over port 25 from the cPanel server? Could you also let us know the output from /var/log/exim_mainlog for an affected message? EX:
    exigrep user@remote-domain /var/log/exim_mainlog
    Thank you.
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