SFTP Using Domain Not Working

ramorse

• January 23, 2017 17:33

I have a client who is trying to use SFTP. FTP works, but using the same login with SFTP authentication fails. He has a Cpanel SSL certificate on the domain through AutoSSL and sshd_config is set up to allow sftp: Subsystem sftp /usr/libexec/openssh/sftp-server /etc/ssh/sshd_config If I switch to the server name instead of the domain name, it works. So, that's an easy workaround. But I am curious why using the domain domain for the server name doesn't work.

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  Infopro

  • January 23, 2017 23:07

  Is he logging in with his cPanel username, or an addon FTP account?

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  ramorse

  • January 23, 2017 23:18

  He was using his Cpanel login. He created an add on FTP account and I tried using that one as a test and couldn't login using SFTP.

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  Infopro

  • January 23, 2017 23:25

  SFTP is not possible for addon FTP accounts unfortunately. There's an existing Feature Request for this here if you'd like to vote on it: SFTP access for virtual FTP users

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  ramorse

  • January 24, 2017 18:07

  My mistake. I was connecting to the add on FTP account via FTP not SFTP. However, the question still remains. If I SFTP for the cpanel user, it works. But I have to use the server name for the host and not the user's domain.

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  Infopro

  • January 24, 2017 18:09

  The docs should be helpful: How to Configure Your SFTP Client - cPanel Knowledge Base - cPanel Documentation

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  ramorse

  • January 25, 2017 18:40

  The client did finally get it to work after I sent him very specific settings, screen shots, the link to the documentation, etc. And I did vote up the feature request. Thank for the link.

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  Infopro

  • January 25, 2017 19:13

  Good news then. Thanks for updating the thread.

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