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file error - menu/root.tmpl: not found

Comments

11 comments

  • cPanelMichael
    Hello, Could you elaborate on where you are receiving this error message? Did you try transferring the account again after the failed attempt? Thank you.
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  • DennisMidjord
    I was seeing the issue in WHM. I tried forcing an update, but didn't resolve the issue. I got in contact with support, and Newton was able to fix it, just by forcing an update... No idea why it didn't work when I did it. He fixed everything, so consider this case solved! I'm just curious as to what could cause the files for WHM to suddenly dissappear.
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  • cPanelMichael
    Hello, It's possible a previous update failed to complete, or files were missing on the system, and thus the additional update corrected the issue. I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.
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  • DennisMidjord
    It did indeed solve the issue on WHM, but Softaculous, ConfigServer, Let's Encrypt, Litespeed - basically all our plugins - are missing. When accessing them through WHM, we see a 404 error. Now, how this has happened, I have no idea...
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  • cPanelMichael
    Hello, Could you let us know of any error output in /usr/local/cpanel/logs/error_log when accessing these plugins? Thank you.
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  • DennisMidjord
    I don't see any output at all when accessing them.
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  • cPanelMichael
    This isn't something I'm able to reproduce on a test system. Could you open a new support ticket and post the ticket number here so we can see what's happening? Thank you.
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  • DennisMidjord
    We already have an on-going ticket with ID #8155593
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  • cPanelMichael
    We already have an on-going ticket with ID #8155593

    Could you verify if reinstalling these plugins corrects the issue? Thank you.
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  • DennisMidjord
    It didn't solve the issue. Installing Let's Encrypt still gives a 404 error.
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  • cPanelMichael
    It didn't solve the issue. Installing Let's Encrypt still gives a 404 error.

    Could you confirm you are installing the Let's Encrypt plugin supported by cPanel? It's documented at: The Let's Encrypt Plugin - cPanel Knowledge Base - cPanel Documentation Thank you.
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