Can't set up new TLD

SpikeTheLobster

• January 26, 2017 05:19

Hi, I'm trying to set up a new site with a .online extension. WHM won't let me: it says it's not a valid domain name. Any thoughts? Thanks!

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  cPanelMichael

  • January 26, 2017 15:34

  Hello, Is this happening when using the "Create a New Account" option in Web Host Manager? Also, please let us know the version of cPanel installed on the system:
  cat /usr/local/cpanel/version
  Thank you.

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  SpikeTheLobster

  • January 26, 2017 16:46

  Yes, I'm using the 'Create account' option. Version is 11.60.0.35 on a CentOS 6 VPS at GoDaddy.

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  cPanelMichael

  • January 26, 2017 16:48

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look and attempt to reproduce the issue with the exact domain name? Thank you.

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  SpikeTheLobster

  • January 26, 2017 17:07

  Well, this is embarrassing. I had copy/pasted the domain name and it picked up a leading space. Suddenly occurred to me to triple-check and it works. Sorry about that! :(

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  cPanelMichael

  • January 26, 2017 17:15

  I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

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