Backup Processes Stalling

Judah

• January 26, 2017 09:02

Hello all! I have been receiving 2-3 emails per day for a week or two now saying the backup process for a random account has stalled. Its usually a different account each time, but the funny thing is these processes are stalling after 60+ days of running. 44823 Also, although this may be unrelated, the server stopped uploading backups to S3. It has another remote backup destination (sftp) so I should be safe, but still... Has anyone else seen this before? Any suggestions? I would like to get this resolved just in case it is an indicator of a larger issue. Thanks in advance!

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  NOC_Serverpoint

  • January 27, 2017 00:58

  Hi, Please have a look at the below article: The is_script_stuck Script - Version 60 Documentation - cPanel Documentation

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  cPanelMichael

  • January 27, 2017 15:57

  Hello, I suggest using the script referenced in the previous post: The is_script_stuck Script - Documentation - cPanel Documentation Additionally, you can review the backup transport logs in the following directory: /usr/local/cpanel/logs/cpbackup_transporter/ Look through the logs to see if you can determine why backup transfers to the Amazon S3 destination are failing. Thank you.

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