cPanel Won't Load SSL Connection Failed

Nirjonadda

January 26, 2017 12:47

I am getting Secure Connection Failed error when want go to WHM/cPanel. All are working without any issue but why now this happened? 44835

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6 comments

Nirjonadda

January 26, 2017 18:09
Now getting connection is not secure error but my Service SSL Certificates Expiration 1/26/18 for Calendar, cPanel, WebDisk, Webmail, and WHM Services. Other Service SSL Certificates Expiration 9/4/17, This issue happened today but I have not make any change. 44843
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cPanelMichael

January 26, 2017 18:29
Hello, Are you able to reproduce the issue on another workstation? If not, review the following Firefox forums thread and let us know if it helps: error code: ssl_error_rx_malformed_alert | Firefox for Android Support Forum | Mozilla Support Thank you.
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Nirjonadda

January 26, 2017 19:32
Hello, Are you able to reproduce the issue on another workstation? If not, review the following Firefox forums thread and let us know if it helps: error code: ssl_error_rx_malformed_alert | Firefox for Android Support Forum | Mozilla Support Thank you.

I am not getting ssl_error_rx_malformed_alert error. But why getting connection is not secure error? My Service SSL Certificates Expiration 1/26/18 for Calendar, cPanel, WebDisk, Webmail, and WHM Services. Other Service SSL Certificates Expiration 9/4/17, This issue happened today but I have not make any change.
https://myhotname.com:2087/cpsess1800098392/?login=1&post_login=61501346327980 Peer"s Certificate issuer is not recognized. HTTP Strict Transport Security: false HTTP Public Key Pinning: false Certificate chain: -----BEGIN CERTIFICATE----- MIIDTzCCAjegAwIBAgIEMUzq0TANBgkqhkiG9w0BAQsFADBCMRowGAYDVQQDDBFu YS5uaXJtb2xhZGRhLmNvbTEkMCIGCSqGSIb3DQEJARYVc3NsQG5hLm5pcm1vbGFk ZGEuY29tMB4XDTE3MDEyNjE4MzA1MVoXDTE4MDEyNjE4MzA1MVowQjEaMBgGA1UE AwwRbmEubmlybW9sYWRkYS5jb20xJDAiBgkqhkiG9w0BCQEWFXNzbEBuYS5uaXJt b2xhZGRhLmNvbTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCCAQoCggEBANsQ9JpH 6NQLrH+pQCGA0YUMnNi78NLkfIz0FTKmtA7iF5+2vmMnOKnXw92S4lkYSwFNlDby YlmTI7+L7DKA2sybdw0hx2ZotmO4HjK3bMewk1gK1A6TdZKqdbJjWgTSufRhYQ3+ R0TgxPJTZNTJCFd/uwDESG8tMur0WKvGU2dln8Z7FaXGCtWLznuAgYd8FAVW66pF YwetycCxU0Wb3JKh+NoHzp3eAN93uq44lpnVUV6nGE++HlSgDyKMOSvu4jNG41Re bVbHZYpUDjihA3T3JXkCRywijsVc4fzr5VluO7SizIHzW6JaWgcxdtV5wSigi0oA MreaPKX0x67neZsCAwEAAaNNMEswHQYDVR0OBBYEFAuuPlYs/SSXwdRp6e/r493q gl2QMB8GA1UdIwQYMBaAFAuuPlYs/SSXwdRp6e/r493qgl2QMAkGA1UdEwQCMAAw DQYJKoZIhvcNAQELBQADggEBALNMl16xHaSDfd5DpWFTj9JZR329xRHYUhcmAipp c9PHfBLKwMVfRhjMjRne7J7bxph48cl405G+i3q5kkb8r+F1xPJvtnpkuHFHtyy/ WaMYQWhw6vS6D4APx1P+6Qosy6gMBJDz4Qs/u2N2jdVLOxcWLReBbWfDWsdlJnYn D+4l97I/wuNf3lAYEi5C6wjIKRPh5d9RIa4oHSC+QDIq+s/YSxAMTOWoH9nWUFG5 LKphZpU1xhOkzB9PszxqQM+2HyBeUUmAbN8p9D//1B4RItTLtZVVwFl6Hy+znENk 1oLvutch28FfrwDpB1ATJCjVg9gLckx/wmdaOtvG41ZIeKQ= -----END CERTIFICATE-----
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cPanelMichael

January 26, 2017 19:58
Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.
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Nirjonadda

January 26, 2017 20:34
Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

Support ID: 8163061
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cPanelMichael

January 27, 2017 22:22
Support ID: 8163061

To update, it looks like it may have been related to browser or DNS cache, as the issue was not reproducible. Thank you.
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