Domain addons missing after transfers

vivyrelax

• January 27, 2017 21:23

I've used the tranfer option in WHM to transfer a multidomain account from a server to an other. But only the main domain seem to work. I can reach its site but all the other ones (the domains addons) are not working now. In the customer's cpanel, no addon domain but in the file manager, all files and all domains addon are there. I've deleted the DNS zone for one domain addon for a test. I've created this domain addon but I'm always redirected to the : cgi-sys/defaultwebpage.cgi when I try to reach this domain addon with its URL. I've root access but I prefer to work on the server from WHM if possible. Can you help me please?

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  Eminds

  • January 28, 2017 09:42

  Did you configured tweak settings on the new server allowing hosting and parking of addon domains as well as remote domains ? Please check on it.

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  cPanelMichael

  • January 30, 2017 15:35

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look and verify the addon domains transferred successfully. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Scorpio82

  • February 03, 2017 15:08

  About 2 weeks ago we transferred accounts from one server to another and had the same issue. Turns out that this only happened when you select "Restricted Restore".

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  caisc

  • February 06, 2017 17:21

  Thanks Scorpio82 giving the solution for this issue. cPanelMichael is this a bug with restricted restore?

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  cPanelMichael

  • February 06, 2017 23:30

  Hello, I don't see a specific bug related to the use of the "Restricted Restore" feature and addon domain names. Could you open a support ticket so we can take a closer look and review the transfer logs? Thank you.

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