Sending email issue
Hi,
Would anyone be in a position to assist with the below error I am facing when I try to send mail from a Wordpress contact us form? I saw this error under the mail delivery section in cPanel.
--1485787225-eximdsn-1117511565
Content-type: text/plain; charset=us-ascii
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
info@domain.com
host 127.0.0.1 [127.0.0.1]
SMTP error from remote mail server after RCPT TO::
550-Verification failed for
550-The mail server could not deliver mail to kskene@server.example.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
550 Sender verify failed
--1485787225-eximdsn-1117511565
Content-type: message/delivery-status
Reporting-MTA: dns; server.example.com
Action: failed
Final-Recipient: rfc822;info@domain.com
Status: 5.0.0
Remote-MTA: dns; 127.0.0.1
Diagnostic-Code: smtp; 550-Verification failed for
550-The mail server could not deliver mail to kskene@server.example.com. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries.
550 Sender verify failed
--1485787225-eximdsn-1117511565
Content-type: message/rfc822
Return-path:
Received: from kskene by server.example.com with local (Exim 4.87)
(envelope-from )
id 1cYD85-0008Dk-IF
for info@domain.com; Mon, 30 Jan 2017 09:40:25 -0500
To: info@domain.com
Subject: Some text here "JAN30"
Date: Mon, 30 Jan 2017 14:40:25 +0000
From: someotherusr
Reply-To: someuser@gmail.com
Message-ID:
X-Mailer: PHPMailer 5.2.22 (https://github.com/PHPMailer/PHPMailer)
X-WPCF7-Content-Type: text/plain
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
From: someotherusr
Subject: JAN30
Message Body:
TEST
--
This e-mail was sent from a contact form on website name (http://domain.com)
--1485787225-eximdsn-1117511565--
Return to Mail Queue Manager.-
Hi, Can you confirm if there is a valid email account setup for "kskene@server.example.com" ? If The email address doesn't actually exist, it is an alias, and that can cause problems. So what you can do is disable it by doing the following: Log into http://:2086 with your root password. Click Service Configuration, followed by Exim Configuration Editor. Uncheck the following two checkboxes under Mail: Use callouts to verify senders... (the first entry). Verify the existence of email senders. Save the settings. This feature is enabled in WHM by default to verify the existence of the email sender before accepting any messages. Its main purpose is to protect you against spam attacks that are arriving from random locations. Regards, 0 -
Looking at the server logs I guess server hostname has no valid A records. While setting up hostname make sure that it is valid physical domain and have A records added for hostname. it should ping to the server IP. Secondly server's primary IP have should have rDNS set to the hostname. 0 -
Hi, Can you confirm if there is a valid email account setup for "kskene@server.example.com[/EMAIL]" ? If The email address doesn't actually exist, it is an alias, and that can cause problems. So what you can do is disable it by doing the following: Log into http://:2086 with your root password. Click Service Configuration, followed by Exim Configuration Editor. Uncheck the following two checkboxes under Mail: Use callouts to verify senders... (the first entry). Verify the existence of email senders. Save the settings. This feature is enabled in WHM by default to verify the existence of the email sender before accepting any messages. Its main purpose is to protect you against spam attacks that are arriving from random locations. Regards,
Thank you. This solved the issue. Perfect!0 -
Looking at the server logs I guess server hostname has no valid A records. While setting up hostname make sure that it is valid physical domain and have A records added for hostname. it should ping to the server IP. Secondly server's primary IP have should have rDNS set to the hostname.
Thank you, you are right. Let me get it done.0 -
Hello, I'm happy to see the issue is now resolved. Thank you for updating us with the outcome. 0 -
Hi, Can you confirm if there is a valid email account setup for "kskene@server.example.com[/EMAIL]" ? If The email address doesn't actually exist, it is an alias, and that can cause problems. So what you can do is disable it by doing the following: Log into http://:2086 with your root password. Click Service Configuration, followed by Exim Configuration Editor. Uncheck the following two checkboxes under Mail: Use callouts to verify senders... (the first entry). Verify the existence of email senders. Save the settings. This feature is enabled in WHM by default to verify the existence of the email sender before accepting any messages. Its main purpose is to protect you against spam attacks that are arriving from random locations. Regards,
thank you so much your solution helped me a lot. really appreciated it.0 -
thank you so much your solution helped me a lot. really appreciated it.
Glad I was a help :)) Take care, Stay safe!0
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