FTP refuse connection

h0feer

• January 30, 2017 05:57

hello to everyone, I have an issue with ftp accounts into my server using cpanel manger, FTP installed is : pure-ftpd ( default cpanel installation ) Now, i have added my domain and i created ftp's there.. but can't login using any software like filezilla, winscp and some others that i tried. ( means no FTP account is accepted ) but it works only with SFTP connection like this : when i type my domain .. it won't work.. only with server ip, user : root and password : pass of root what to do ? how can i fix FTP's to work properly that are created into cpanel of my domain? Thanks

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  Infopro

  • January 30, 2017 11:02

  Does the domain resolve properly to the server? The cPanel default account can login using his username only. Any Addon FTP accounts must use the full name provided when you created it, for example: someusr@yourdomain.com Also, addon FTP accounts cannot use SFTP.

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  h0feer

  • January 30, 2017 11:07

  Hi, thanks for your reply , Yes, when i create a ftp it looks like this username@mydomain.com and it's giving instruction how to connect through filezilla like this : ftp.mydomain.com user : user@domain.com pass : password but i see on filezile logs while it's trying to connect.. it's resolving a wrong IP, ( not my server ip ) What to do? Thanks.

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  Infopro

  • January 30, 2017 11:09

  Sounds to me like the domain is not pointing to the correct server. You should check your domain settings at your Registrar to be sure they're updated to the new server.

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  h0feer

  • January 30, 2017 11:11

  Sounds to me like the domain is not pointing to the correct server. You should check your domain settings at your Registrar to be sure they're updated to the new server.

  
  I already checked, domain is already linked with my server.. when i type my domain it works and it's displaying my website also servers there are update.. any other suggestion ?

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  Infopro

  • January 30, 2017 11:14

  like this : ftp.mydomain.com user : user@domain.com[/EMAIL] pass : password

  
  What happens when you use: mydomain.com sans the ftp. part?

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  h0feer

  • January 30, 2017 11:19

  What happens when you use: mydomain.com sans the ftp. part?

  
  when i type mydomain.com without "ftp." it's resolving my server IP but there is an error : Status: TLS connection established. Command: USER magi Response: 331 User magi OK. Password required Command: PASS ****** Response: 530 Login authentication failed Error: Critical error: Could not connect to server

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  Infopro

  • January 30, 2017 11:43

  I don't use Filezilla, can you set TLS to optional or just set the connect to FTP and try that. Does it work then?

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  h0feer

  • January 30, 2017 12:07

  I don't use Filezilla, can you set TLS to optional or just set the connect to FTP and try that. Does it work then?

  
  No still not works, i already tried all possibilities but still not working.. seems something wrong in the ftp config .. but in fact i installed cpanel since 3-4 days on it and none of our employeers have access on it to touch any config.. i don't know whats happened

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  Infopro

  • January 30, 2017 12:12

  When you configure your FTP client to use normal FTP protocol and port and you're connecting via the main cPanel user, is does not connect or it does?

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  h0feer

  • January 30, 2017 12:18

  When you configure your FTP client to use normal FTP protocol and port and you're connecting via the main cPanel user, is does not connect or it does?

  
  Yes, via main cpanel .. But i found the issue by checking your questions Thanks, You are a legend : )

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  Infopro

  • January 30, 2017 14:15

  Happy to help. :)

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