Problem with addon domain, 403 Forbidden error

Arg85

• February 02, 2017 08:21

Hello, The url of my primary domain is example.gr and the url of my addon domain is domain.gr. Recently the addon domain stopped working, showing a 403 Forbidden error, "you don't have permission to access / on the server", or it redirected me to example.gr/domain.gr/, which by the way works properly. I suspected it was my fault as i was messing up with .htaccess files, so I renamed both of them but with no luck. I even deleted my sitemap files. Any suggestions of what may have gotten wrong? Thank you in advance.

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  cPanelMichael

  • February 02, 2017 17:58

  Hello, You can browse to the "Error Pages" option in cPanel when this happens and let us know the recent output related to the 403 error code: Error Pages - Documentation - cPanel Documentation Ensure to remove references to real domain names and IP addresses when pasting the output. Thank you.

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  Arg85

  • February 03, 2017 13:14

  Hello, You can browse to the "Error Pages" option in cPanel when this happens and let us know the recent output related to the 403 error code:

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  cPanelMichael

  • February 06, 2017 23:12

  /home/example/home/example/public_html/domain.gr/

  
  Hello, Could you verify the path referenced in your last response is the document root you have configured for the addon domain name? If so, you will need to upload an index file (e.g. index.html) to the document root directory referenced in that error message. Thank you.

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  Arg85

  • February 07, 2017 13:10

  Yes, that is the root for my addon domain.

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  cPanelMichael

  • February 08, 2017 18:48

  Yes, that is the root for my addon domain.

  
  Have you uploaded an index file (e.g. index.html, index.php) to that document root? Thank you.

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  Arg85

  • February 10, 2017 16:02

  Have you uploaded an index file (e.g. index.html, index.php) to that document root? Thank you.

  
  Sorry for the late response, You were right. It was a silly error at the document root of my addon domain. There was a double entry of my /home/example/ folder.... So everything is OK now. Thanks

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  cPanelMichael

  • February 10, 2017 16:03

  Hello, I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

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