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Emails are missing

pouria
hello, first of all I want to appologize if this is a repeated thread! I have this problem with Emails that gone missing, for example, in my inbox can't find more than 98 email, and I tried to look for the missing emails that might be store somewhere else but no chance! please help me as my emails are part of my work database! thanks in advance

Comments

7 comments

Date Votes
  • cPanelMichael
    Hello, You can try using the "Track Delivery" option within cPanel to search for the message and determine if it was accepted: Track Delivery - Documentation - cPanel Documentation Thank you.
    0
  • pouria
    Hi, thanks for your reply, please check this photo! by missing my emails that's what i meant. i believe i should have more than 87mails in my inbox, but it shows 87 and the old emails are no more there :(
    0
  • Infopro
    Silly question, are you using one or more email clients to connect your email account?
    0
  • pouria
    Silly question, are you using one or more email clients to connect your email account?

    Yup, There are 2 other people with access to this email as it is Company email.
    0
  • cPanelMichael
    Hello, If the other users are downloading the emails via POP3, and they have not configured their email clients to leave a copy of the message on the server, then it's normal for those messages to be removed from the server. Ensure the other email users configure their email clients with IMAP to prevent this from happening. Thank you.
    0
  • pouria
    I find out the problem is still there! i can't see any email from 2 weeks ago backward!
    0
  • cPanelMichael
    I find out the problem is still there! i can't see any email from 2 weeks ago backward!

    Were you able to verify all users with access to the email account are using IMAP and not POP3? Thank you.
    0

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