Server switched off - nothing in logs

WorkinOnIt

• February 03, 2017 18:47

Strange issue - server went down, I logged into hosting provider onapp panel, server power was off. When I restarted all was fine - but there is nothing in any of the logs. Using [LIST]

CLOUDLINUX 6.8 x86_64 kvm

WHM 60.0 (build 36) Any thoughts on what could have caused the VPS to simply turn off ?

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  24x7server

  • February 04, 2017 14:58

  Hi, I think it could be a hard reboot or something just like power fails and system is off. Check the logs in the OnApp or contact the server admin of OnApp to get more information on such event occurring..

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  cPanelMichael

  • February 06, 2017 19:29

  Hello, You can review /var/log/messages and /var/log/dmesg for the time period just before the server turned off to see if you notice any particular messages. Otherwise, I recommend reaching out to your provider to see if it's related to a network or system issue outside of your particular server. Thank you.

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  WorkinOnIt

  • February 20, 2017 23:53

  Thanks - just to update and close the thread - I finally got a response from the data center provider - a drive failure in the storage array degraded the array and locked access to the data. This lock caused the fail-over process to run and reboot customer cloud servers. All happened in the space of about 20 minutes - and when fixed, all was good, except for one site database (a complex one) that suffered corruption and required at least 2 hours of manual repair urgh! The DB backup was too old and had not run the previous night for some reason. In these situations, it's very interesting to analyse the recovery procedure and learn from the mistakes. the DB backup now runs several times a day. Cheers

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  cPanelMichael

  • February 21, 2017 12:59

  Hello, Thank you for taking the time to update this thread with the outcome. I've updated the thread status to SOLVED.

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