DKIM enabled any way to override for individual email addresses

xanadu

• February 19, 2017 22:34

We have a user that has several Customers whose incoming emails end up getting rejected because they have DKIM enabled in their cPanel. The overall rate of such emailers is approx 2% of all incoming emails. Is there any way of say white listing specific email addresses so that they bypass the DKIM tests?

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  Jcats

  • February 20, 2017 03:38

  Do you happen to have the bounceback showing the rejection?

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  xanadu

  • February 20, 2017 04:09

  Thank you for responding. Without having to redact all the confidental details, I quote below the salient part of the bounceback message: "SMTP error from remote mail server after end of data: 550-DKIM: encountered the following problem validating sendersdomain.com 550 pubkey_unavailable"

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  Jcats

  • February 20, 2017 06:01

  I would try adding the domain to: Home " Service Configuration " Exim Configuration Manager Only-verify-recipient

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  cPanelMichael

  • February 20, 2017 18:16

  Hello, There are no features to whitelist specific email accounts from the DKIM verification test on incoming emails. You'd need to disable the feature completely. I encourage you to open a feature request if you'd like to see this functionality added to the product: Submit A Feature Request Thank you.

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