Exchange Server not receiving email

Aubrey Smith

• February 21, 2017 21:20

I have recently set up a server with WHM and Cpanel and all is going relatively well but it seems that none of the recipients that have their emails on exchange or office 365 are receiving my emails. All other servers seem to be getting them, ie. people that have linux setups, gmail, hotmail etc. I have checked to make sure my server is not on any black lists as well as troubleshooting with mxtoolbox and all seems to be running smoothly. Has anyone had issues like this or can point me in the right direction as I'm at a loss here. Thanks

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  Eminds

  • February 22, 2017 07:20

  while sending the mail to the email that are hosted on office365 or exchange did you received any bounce back with error message ? also check the /var/log/exim_mainlog while sending the mail to exchange users to see whats happening exactly

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  Aubrey Smith

  • February 22, 2017 10:40

  Thanks mate! I haven't been getting any error messages back which is why I was wondering what was going on. After viewing the log while I was sending, it was a face palm moment. I'm hosting their website but not their email so I had the Email routing set up to look for a local mail exchanger. Swapped that to using a Remote Mail Exchanger and all is good. Appreciate the direction!

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  cPanelMichael

  • February 22, 2017 13:37

  Hello, I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

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