Peer reports it experienced an internal error. Error code: SSL_ERROR_INTERNAL_ERROR_ALERT

postcd

• February 25, 2017 14:04

Hello, on my WHM server is AutoSSL enabled with LetsEncrypt as a SSL provider. at "Manage SSL hosts" page i see domains have SSL enabled at www. at mail. and normal. BUT when i visit www.mydomainhere.com. Peer reports it experienced an internal error. Error code: SSL_ERROR_INTERNAL_ERROR_ALERT - The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. - Please contact the website owners to inform them of this problem.
non www. works OK Please which things should i try in order to fix it?

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  cPanelMichael

  • February 27, 2017 18:09

  Hello, Do you notice any error messages for the affected domain names in the most recent log file under the "Logs" tab in "WHM >> Manage AutoSSL"? Thank you.

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  postcd

  • February 28, 2017 07:39

  I selected latest "All users" kind of AutoSSL log to be shown and it does not show any error or warning for the www.mydomainhere.com I went to "Manage SSL Hosts" page and deleted SSL for that cpanel account. Then in "Manage AutoSSL" / Manage Users i clicked to check my cpanel and then checked log and it shows: The system will attempt to renew SSL certificates for the following websites: mydomainhere.com (mydomainhere.com www.mydomainhere.com mail.mydomainhere.com) SUCCESS The system has installed a new certificate onto "mycpanelhere""s website "mydomainhere.com".
  But the www.mydomainhere.com shows same error as mentioned in the first post. Non www. is ok.

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  cPanelMichael

  • February 28, 2017 14:49

  Feel free to open a support ticket using the link in my signature so we can take a closer look at the affected domain name. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  postcd

  • April 06, 2017 13:55

  Thank You. I can not update my first post, so i am bumping this topic. This is the issue of the Cloudflare probably. It seems that the only solution is to remove all these failing sites from cloudflare and add them again. Then checking "Crypto" section in Cloudflare to play with SSL (full SSL probably).

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  cPanelMichael

  • April 06, 2017 15:36

  Hello, Thank you for updating this thread with the outcome. I've marked this thread as solved.

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