NS records not responding

Vipin Singh

• February 28, 2017 14:46

Hi, recently i landed up in a massive issue. I restarted one of my cpanel server and since the NS records have stopped responding. Prior to restart everything was perfect. Can u suggest any thing.

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  cPanelMichael

  • February 28, 2017 20:09

  Hello, Could you verify what steps you are taking to confirm the name servers are failing to respond? Do you have any firewall rules blocking traffic over port 53? Thank you.

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  Vipin Singh

  • February 28, 2017 20:14

  hi, no firewall rule or any thing is blocking as i have disbled csf the only firewall i was using. i am using Into DNS and all publicly available dns propogation checkers.

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  cPanelMichael

  • February 28, 2017 20:17

  Hello, Are the IP addresses associated with your name servers added to the cPanel server? You can check with a command such as "ifconfig". If not, does restarting the ipaliases service address the issue? Thank you.

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  Vipin Singh

  • February 28, 2017 20:20

  yes they are added and showing via "ifconfig" this.

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  cPanelMichael

  • February 28, 2017 20:22

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Vipin Singh

  • February 28, 2017 20:24

  already created the ticket. #8268519

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  cPanelMichael

  • March 01, 2017 16:35

  Hello, It looks like you closed the ticket. Could you confirm if you were able to address the issue? Thanks!

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  Vipin Singh

  • March 02, 2017 08:00

  Yes we solved the issue. /var/named/ dbs were got currupted we repaired them and restarted and it started working. Thanks.

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  cPanelMichael

  • March 02, 2017 14:06

  Hello, I'm happy to see the issue is now resolved. Thank you for updating us with the outcome.

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