autossl stuck in queue

zeki

• February 28, 2017 01:16

My autossl has has an order item ID but has been stuck in queue for 2 days now. Is there a way to get rid of these and start over?

• 

  cPanelMichael

  • February 28, 2017 16:57

  Hello, Could you let us know the most recent message for the affected domain name in the latest log file under the "Logs" tab in "WHM >> Manage AutoSSL"? Thank you.

  0
• 

  phv

  • March 12, 2017 15:45

  In "Manage AutoSSL" -> "Pending queue", I'm seeing:
  mail.example.is example.is example Mar 7, 2017 12:42:01 AM 128640525 Pending www.example.is example.is example Mar 7, 2017 12:42:01 AM 128640525 Pending example.is example.is example Mar 7, 2017 12:42:01 AM 128640525 Pending
  That's 6 days ago. The site still has a self-signed cert. It's one of many domains with SSL on this server which are in pending state for several days. Other domains on the sever were issued fine. In the log, I just see:
  12:20:32 AM Checking websites for "example" " 12:20:32 AM The website "example.is", owned by "example", has a faulty SSL certificate (OPENSSL_VERIFY:0:18:DEPTH_ZERO_SELF_SIGNED_CERT). AutoSSL will attempt to replace this certificate. 12:20:32 AM The system will attempt to renew SSL certificates for the following websites: 12:20:32 AM example.is (example.is www.example.is mail.example.is) 12:20:32 AM The system has completed the AutoSSL check for "example".
  No errors, no warnings. How to debug this and get the certificte issued for the "stuck" domains?

  0
• 

  cPanelMichael

  • March 12, 2017 18:45

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look and see what's happening. You can post the ticket number here so we can update this thread with the outcome. Thank you.

  0
• 

  phv

  • March 14, 2017 15:40

  Your support request ID: 8303305

  0
• 

  cPanelMichael

  • March 15, 2017 15:46

  Hello, To update, it looks like one of the domain names did not resolve to an IP address on the cPanel server. The other two domains should receive their certificates during the next domain validation attempt. Thank you.

  0
• 

  phv

  • March 23, 2017 08:36

  It turns out we couldn't access one of Comod's IP. I whitelisted all 4 IPs (from here cPanel & WHM"s AutoSSL/SSL ordering process ) in CSF, but they also had to be whitelisted in Bitninja.

  0
• 

  cPanelMichael

  • March 23, 2017 13:41

  I'm happy to see the issue is now solved. Thank you for updating us with the outcome.

  0

Please sign in to leave a comment.