Email can send not receive

krt4758

• February 28, 2017 06:08

I'm relatively new to all this. I can send emails from domain webmail - but not receive

• 

  Eminds

  • February 28, 2017 12:48

  any error message or bounce back you received after sending the mail to the email address in the issue. also check the error logs at /var/log/exim_mainlog, both the things will give you idea of whats happening.

  0
• 

  cPanelMichael

  • February 28, 2017 18:56

  Hello, You may also want to utilize a website such as "mxtoolbox.com" to verify your domain name's MX records resolve to the correct server. Thank you.

  0
• 

  krt4758

  • February 28, 2017 21:32

  There is no bounceback email yet - have gone through this process before and comes through with an error How do I get to the error logs? smtp: domain.tld - Failed To Connect

  0
• 

  cPanelMichael

  • February 28, 2017 21:51

  Hello, You can utilize the "Track Delivery" feature in cPanel to search for one of the messages: Track Delivery - Documentation - cPanel Documentation I also advise contacting your web hosting provider to report the issue so they can take a closer look at your domain name and the server. Thank you.

  0
• 

  krt4758

  • February 28, 2017 22:01

  I have been trying to contact them for 8 months and they do not respond and there is no contact phone number only an email which they do not reply - hence why I have come here.

  0
• 

  krt4758

  • February 28, 2017 22:56

  error message: Delivery to the following recipients has been delayed.

  0
• 

  cPanelMichael

  • March 01, 2017 14:02

  error message: Delivery to the following recipients has been delayed.

  
  Is this the full error message you are able to see? Is there any additional information in the logs?

  I have been trying to contact them for 8 months and they do not respond and there is no contact phone number only an email which they do not reply - hence why I have come here.

  
  You may need to consider switching hosting providers if your current provider is not responsive to support requests. Thank you.

  0

Please sign in to leave a comment.