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cPanel IOS app connection

Richard Massey
Hi all, I've searched and searched with no luck so have resorted to posting my first thread here. I am very sorry if it has come up somewhere... I have just discovered cPanels official IOS app (great news)... Downloaded and tried to setup my first account on there and I keep getting an error message simply saying "ERROR canceled". My details are all correct (triple checked). Is there any known issues with this app or has anyone else experienced this? Any help would be greatly appreciated. Richard.

Comments

15 comments

Date Votes
  • Infopro
    Hello, these are the two official cPanel apps: cPanel, Inc. Apps on the App Store Which one of those are you having issues with?
    0
  • Richard Massey
    Hello, these are the two official cPanel apps: cPanel, Inc. Apps on the App Store Which one of those are you having issues with?

    Hi there, thanks for the reply... The one I have is marked as cPanel Productivities and the icon simply has a large cap on blue background.
    0
  • Infopro
    If it's not one of the two apps I linked you to, cPanel doesn't support it.
    0
  • Adamb1995
    I wouldn't waste your time anyway @Richard Massey - All it does is load WHM in a browser inside the app. They spend years making an app for it do exactly what you can do in safari (on iphone) - Pointless. Any ideas on when a proper app is going to be made cPanel?
    0
  • cPanelMichael
    Any ideas on when a proper app is going to be made cPanel?

    Hello, This was released last month: cPanel on the App Store Thank you.
    0
  • Adamb1995
    I meant an app that actually lets you do thngs in the app rather than lazily loading up a browser with the exact same view you can see on iPhone safari?
    0
  • cPanelMichael
    Hello, I encourage you to open a new feature request with the specific improvements you'd like to see in the cPanel iOS application: Submit A Feature Request Thank you.
    0
  • William C
    Hello, these are the two official cPanel apps: cPanel, Inc. Apps on the App Store Which one of those are you having issues with?

    Yes - am having this error with cPanel Inc App from the Apple App Store - one of your supported apps. Just as previous poster, I get "Error Cancelled"
    0
  • Infopro
    The OP was about some other app. Which app at that iTunes link are you having an issue with, exactly?
    0
  • roquebrune
    same here ! I am using your app cPanel on the App Store I am root admin on my VPS , I cannot connect to the WHM or any Cpanel on
    https://vpsnum.xx.ns.example.net:2083
    or WHM :2087 message = Error cancelled
    Hello, I encourage you to open a new feature request with the specific improvements you'd like to see in the cPanel iOS application: Submit A Feature Request Thank you.

    Just that it works would be fine
    0
  • cPanelMichael
    message = Error cancelled

    Hello, This message suggests a signed SSL certificate is not installed on the host you are entering for the connection. Are you connecting using a domain name or hostname without a signed SSL certificate? Thank you.
    0
  • roquebrune
    Hello, This message suggests a signed SSL certificate is not installed on the host you are entering for the connection. Are you connecting using a domain name or hostname without a signed SSL certificate? Thank you.

    A SSL certificate is installed for all websites on the vps ,all domains are working with https - Removed -
    0
  • cPanelMichael
    A SSL certificate is installed for all websites on the vps ,all domains are working with https

    Could you open a support ticket using the link in my signature so we can take a closer look? Thank you.
    0
  • Casey L.
    I have just discovered cPanels official IOS app (great news)... Downloaded and tried to setup my first account on there and I keep getting an error message simply saying "ERROR canceled".

    For anyone else that is having an iOS app issue, I can confirm that when I use the hostname of the cPanel server the app works just fine. When you use individual domain names, the app does not work.
    0
  • cPanelMichael
    For anyone else that is having an iOS app issue, I can confirm that when I use the hostname of the cPanel server the app works just fine. When you use individual domain names, the app does not work.

    We require the domain name to have a signed SSL certificate in order for the login to succeed. Are you sure a valid signed SSL certificate is installed for the domain name you were using? Thank you.
    0

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