This account is suspended from sending out mail

Alexandre Martin Narciso

• March 08, 2017 13:59

I have a reseller with WHM and some domains that access via CPANEL, but today one of the emails from one of the domains started to give the following message when sending:
SMTP Error: [550] "This account is suspended from sending mail [Envelope From: Fabrica@example.com.br] "
The account is not suspended and neither is the email. Other emails from the same domain are normal. What can it be?

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  cPanelMichael

  • March 09, 2017 16:56

  Hello, I recommend reaching out to your hosting provider to see if the cPanel account was suspended from sending email using the following WHM API 1 function: WHM API 1 Functions - suspend_outgoing_email - Software Development Kit - cPanel Documentation Thank you.

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