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Having issues with AutoSSL AuthenticationFailure cPanel Store

LucasR
UPDATE The issue has been fixed by cPanel/WHM team. Jesse, thanks for checking! Fresh Install, CentOS 6 on a KVM VPS from OVH Important stuff is BOLD for faster reading. I first noticed something was wrong when I was not being able to get the cert issued for system services, then I ran checkallsslcerts --verbose and saw this:
/usr/local/cpanel/bin/checkallsslcerts --verbose The system will attempt to replace the self-signed certificate for the "cpanel" service with a signed certificate from the cPanel Store. The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID 3ea92c) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "POST ssl/certificate/whm-license": Unauthorized The system will attempt to replace the self-signed certificate for the "dovecot" service with a signed certificate from the cPanel Store. The system will attempt to replace the self-signed certificate for the "ftp" service with a signed certificate from the cPanel Store. The system will attempt to replace the self-signed certificate for the "exim" service with a signed certificate from the cPanel Store.
After being unable to find any mentions on the "POST ssl/certificate/whm-license": Unauthorized thing even on Google, I decided to open a ticket. Guess what? I can't:
Error: The system failed to create a stub ticket with the following error: API failure: (XID qrgxd6) The ticket system API "POST" request to "https://tickets.cpanel.net/json-api/tickets/create-stub-ticket" failed with a "422" status code and the following error message: Input validation failed We cannot proceed with this automated tool. You must continue the ticket creation process within the cPanel Customer Portal.
On the Customer Portal:
Support Access Error! Invalid IP Address/Hostname or Support Access ID.
I checked the License on verify.cpanel.net and it is valid. But wait, there is more... Trying to enable cPanel Store on Market Provider Manager:
API failure: (XID 4nwa8h) The system could not connect to the cPanel Store due to an error: "Unauthorized". Run the "/usr/local/cpanel/cpkeyclt" command. API failure: (XID k6nk6g) The system could not connect to the cPanel Store due to an error: "Unauthorized". Run the "/usr/local/cpanel/cpkeyclt" command.
Running /usr/local/cpanel/cpkeyclt wasn't useful, nothing changed. I reinstalled the server and the issue is persistent (but this time I went with CentOS 7). This never happened before and I have no clue on what is going on.

Comments

6 comments

Date Votes
  • Infopro
    Please feel free to use this form to contact Customer Service directly: Support & Customer Service | cPanel, Inc.
    0
  • Jcats
    Same issue on a new server, please update this thread with the outcome please
    [root@server ~]# /usr/local/cpanel/bin/checkallsslcerts The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID rnckah) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "DELETE ssl/certificate/whm-license": Unauthorized [root@server ~]# /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update succeeded. Building global cache for cpanel...Done
    0
  • LucasR
    Please feel free to use this form to contact Customer Service directly: Support & Customer Service | cPanel, Inc.

    Already in contact. Thanks for your reply. Do you have any ideas on how this could be fixed? Personally asking.
    Same issue on a new server, please update this thread with the outcome please
    [root@server ~]# /usr/local/cpanel/bin/checkallsslcerts The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID rnckah) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "DELETE ssl/certificate/whm-license": Unauthorized [root@server ~]# /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update succeeded. Building global cache for cpanel...Done

    Interesting, for you it's refusing a DELETE request to ssl/certificate/whm-license, for me it's a POST.
    0
  • LucasR
    Same issue on a new server, please update this thread with the outcome please
    [root@server ~]# /usr/local/cpanel/bin/checkallsslcerts The system failed to acquire a signed certificate from the cPanel Store because of the following error: (XID rnckah) The cPanel Store returned an error (X::AuthenticationFailure) in response to the request "DELETE ssl/certificate/whm-license": Unauthorized [root@server ~]# /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update succeeded. Building global cache for cpanel...Done

    Do you get any errors when enabling cPanel Store on Market Provider Manager? Here it goes on on no matter how many times I enable/disable, it always shows the error.
    0
  • Jcats
    It started working for me, just tried again now.
    0
  • LucasR
    The issue has been fixed. Please close the topic.
    0

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