Auto SSL fails to install certificate

nedimhx

• March 13, 2017 23:48

Hello, I have about 10 websites and everyone is fine with auto ssl certeficates but one wich is transfered from another server, has problems with ssl from the beggining. After I try multiple solutions and finali when I delete everythin from ssl, cetrs, keys... folders I got this error when I try to install ssl again. The certificate information could not be retrieved because of an error: No certificate with ID "domain_name_com_b817d_bcb85_1520985153_76f9a476i63ezhb67b1546856a2feb6" exists. I'm using cpanel auto ssl, becouse I was blockd this domain on lelt's encrypt becouse of multiple ssl installs. How can I fix this error and finally install ssl cert to this domain ? Regards

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  cPanelMichael

  • March 14, 2017 14:09

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look and determine why AutoSSL isn't issuing the certificate? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  nedimhx

  • March 14, 2017 14:19

  License is ordered trough your partner, is that mean I can't ask help from you ?

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  nedimhx

  • March 14, 2017 14:52

  Hello again, I have opened support ticket. Support Request ID is: 8303183

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  nedimhx

  • March 15, 2017 03:34

  Solved following this steps from SOLVED - Can't receive mail The problem is fixed! /etc/userdomains shows mydomain.com was owned by the user nobody. Running: Code: root@franklin:/home # /scripts/whoowns mydomain.com nobody root@franklin:/home # mv -v /etc/userdomains /etc/userdomains.BAK root@franklin:/home # /scripts/updateuserdomains root@franklin:/home # /scripts/whoowns mydomain.com myusername So now I can recieve mails. Regarding AutoSSL cPanel stuff has solve this issue. Thank you very much cPanel :) Regards

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  Infopro

  • March 15, 2017 09:22

  Thanks for updating your thread.

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