Transferring Account Error

nuwan

• March 11, 2017 20:22

i am try to transfer my old cpanel to my new vps, transfer 100% success, but restore only 22% it's show this error "rsync: opendir "/home/nuwannet/public_ftp" failed: Permission denied (13)" please tell me how can transfer this,

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  Infopro

  • March 12, 2017 02:16

  The account has transferred, did you leave the restore process continue to completion?

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  nuwan

  • March 12, 2017 02:58

  some files transfered but some files not transfered and databases not transfered, it mean full account not tranfered

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  Infopro

  • March 12, 2017 03:13

  So the transfer process did not complete, or it did, but with more errors than in your screenshot?

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  nuwan

  • March 12, 2017 03:17

  after complete show this (please check screenshot)

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  Infopro

  • March 12, 2017 10:28

  Are permissions and ownership of that directory correct?

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  nuwan

  • March 13, 2017 04:48

  it's permissions is 0777

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  cPanelMichael

  • March 13, 2017 13:12

  Hello, You can check the permissions and ownership values on the public_ftp directory on the account on that server with a command such as:
  stat /home/$username/public_ftp
  The directory should be owned by the account username, and utilize 0750 permissions, assuming the account isn't suspended. Thank you.

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  nuwan

  • March 14, 2017 06:22

  i set permissions 0750 but transfer is failed please view screenshot

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  cPanelMichael

  • March 14, 2017 14:26

  Hello, Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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