Issue with installing cPanel locally

mdsmith98

• March 17, 2017 01:13

Hello. I am new here, and I am having an issue installing cPanel and WHM on my server. I keep getting the following error: (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer. I have been stuck on this issue for days, I cannot figure this out for the life of me. I am trying to install on CentOS 7 on a server I am hosting from home. If anyone can help me, that would be fantastic.

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  Eminds

  • March 17, 2017 10:26

  Make sure you have set resolvers in /etc/resolv.conf file, are you able to ping httpupdate.cpanel.net on your server where you are installing cpanel ?

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  Jcats

  • March 17, 2017 11:54

  Hello, What happens if you run:
  # host httpupdate.cpanel.net
  Output of:
  # cat /etc/resolv.conf
  

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  mdsmith98

  • March 17, 2017 15:37

  Make sure you have set resolvers in /etc/resolv.conf file, are you able to ping httpupdate.cpanel.net on your server where you are installing cpanel ?

  
  I do have resolvers set, it's output will be in this reply towards the bottom when I reply to the second post. I also am able to pint httpupdate.cpanel.net without any packet loss.

  Hello, What happens if you run:
  # host httpupdate.cpanel.net
  

  
  Running host httpupdate.cpanel.net has 25 lines of httpupdate.cpanel.net has address (ip address here). All 25 lines have a different IP address at the end.

  Output of:
  # cat /etc/resolv.conf
  

  
  The output is:
  ; generated by /usr/sbin/dhclient-script search example.local nameserver 8.8.8.8 nameserver 8.8.4.4 nameserver 208.184.x.xx nameserver 208.104.xxx.xxx
  

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  cPanelMichael

  • March 17, 2017 16:28

  Hello, Do you have any firewall rules enabled on the system that could be filtering traffic to the cPanel update servers? You can review the instructions on disabling your firewall at: Installation Guide - System Requirements - Documentation - cPanel Documentation If the issue persists, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here and we will update this thread with the outcome. Thanks!

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  mdsmith98

  • March 17, 2017 17:04

  I followed your guide on disabling my firewall, and still the same error. As for the support ticket, how would I go about obtaining a Support Access ID? I saw in your signature it said how to open a support ticket and it said the support access id is in WHM, but I don't have access to WHM since I can't get it to install.

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  cPanelMichael

  • March 17, 2017 17:10

  As for the support ticket, how would I go about obtaining a Support Access ID? I saw in your signature it said how to open a support ticket and it said the support access id is in WHM, but I don't have access to WHM since I can't get it to install.

  
  You can send an email directly to cs[@]cpanel.net and our Customer Service Department can forward the request over to our Technical Support Department. Thank you.

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