Thousands of Incoming emails frozen

fmosse

• March 16, 2017 10:03

Hi, I have a dedicated server: WHM CENTOS 6.8 x86_64 standard " host WHM 62.0 (build 16) The problem is that I have more than 5,000 emails frozen in my Queue. Lot are incoming emails to domain hosted in my server. When I enter to WHM>PLUGGINS>ConfigServer Mail Queues and I try to run the que they don"t run. I have to check the "FORCE RUN" checkbox and then they are sent. Why is this happending? How can I fix it? (So the incoming emails to my clients are sent and I dont have to "unfroze" them manually? One think I have discovered is that lot of incoming frozen emails are "SPAM Emails". Can spam emails be the cause of the frozen queue? Thanks, Francisco

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  cPanelMichael

  • March 16, 2017 16:27

  Hello, Could you let us know the output from /var/log/exim_mainlog for some of the affected messages? EX:
  exigrep MSGID /var/log/exim_mainlog
  You can find the message ID of an affected message from the message header. Thank you.

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  fmosse

  • March 16, 2017 17:49

  For example [Removed - Left Associated Error Message] 2017-03-16 10:36:49 [31400] 1coVaB-0008AS-F8 no immediate delivery: load average 234.18 Should I change de values as they say here? no immediate delivery: load average xx Thanks, Francisco

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  cPanelMichael

  • March 16, 2017 18:18

  Hello, The messages are frozen due to the high load average on the system. I recommend reviewing the following thread to troubleshoot the high load average: Troubleshooting high server loads on Linux servers Thank you.

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