Error on new CSR generation

Meta11icA

• March 16, 2017 03:28

Hello! I am trying to create a new signing request and I am getting the following error: A fatal error or timeout occurred while processing this directive: SHOW: Template::Exception: [TYPE]=[plugin] [INFO]=[CountryCodes: plugin not found] [TEXT]=[] at cpanel.pl line 1236. cpanel::cpanel::cptt_exectag("") called at cpanel.pl line 4121 cpanel::cpanel::dotag_finished_headers(0) called at cpanel.pl line 3988 cpanel::cpanel::cpanel_parseblock("\x{a}") called at cpanel.pl line 3903 cpanel::cpanel::y(GLOB(0x37a2348)) called at cpanel.pl line 5230 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 843 cpanel::cpanel::script("cpanel::cpanel", "./frontend/x3/ssl/csrs.html") called at cpanel.pl line 304 I have version 62.0.16 running

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  cPanelMichael

  • March 16, 2017 16:38

  Hello, It looks like that account is assigned the X3 theme. As of cPanel version 62, the x3 theme may not work with certain portions of cPanel: Updated deprecation schedule for X3 | cPanel Blog The following documentation will show you how to change an account from the x3 theme to the paper_lantern theme: Modify an Account - Documentation - cPanel Documentation Modify Upgrade Multiple Accounts - Documentation - cPanel Documentation Thank you.

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  Meta11icA

  • March 17, 2017 07:49

  Indeed, the issue was from the x3 theme. Case solved, thank you for the information!

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