warn [autodiscover] User file '/var/cpanel/users/nobody' is empty or non-existent

ashok_iw

• March 28, 2017 03:22

Hello Support, After I upgraded to latest WHM - I started to see the below errors in apache error logs Please advise what this error means? How to fix? Thank You! [2017-03-28 02:16:27 -0600] warn [autodiscover] User file '/var/cpanel/users/nobody' is empty or non-existent. at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 293. Cpanel::Config::LoadCpUserFile::_load("nobody", undef) called at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 193 Cpanel::Config::LoadCpUserFile::load("nobody") called at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 392 Cpanel::Config::LoadCpUserFile::loadcpuserfile("nobody") called at /usr/local/cpanel/Cpanel/AcctUtils/DomainOwner/Tiny.pm line 113 Cpanel::AcctUtils::DomainOwner::Tiny::_getdomainowner("domain.tld", HASH(0x19ca580)) called at /usr/local/cpanel/Cpanel/AcctUtils/DomainOwner/Tiny.pm line 49 Cpanel::AcctUtils::DomainOwner::Tiny::getdomainowner("domain.tld", HASH(0x19ca580)) called at /usr/local/cpanel/Cpanel/Domain/Mail.pm line 23 Cpanel::Domain::Mail::mail_subdomain_exists("domain.tld") called at /usr/local/cpanel/Cpanel/SSL/Domain.pm line 252 Cpanel::SSL::Domain::_find_best_match_for_domain_on_certificate("domain.tld", ARRAY(0x17ba6c8), HASH(0x17b8218)) called at /usr/local/cpanel/Cpanel/SSL/Domain.pm line 179

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  cPanelMichael

  • March 28, 2017 11:47

  Hello, It looks like the domain name is incorrectly associated with the "nobody" user. You can run the following command to confirm the domain name is owned by the correct user in the /etc/userdomains file:
  grep domain.tld /etc/userdomains
  If the domain name is associated with the "nobody" user, modify the entry in the /etc/userdomains file so it matches the account username. For example, if domain.tld is owned by "user123", you'd replace the following entry:
  domain.tld: nobody
  With:
  domain.tld: user123
  Let us know if this helps. Thank you.

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  ashok_iw

  • March 28, 2017 12:19

  Thanks Michael! I found such entry..
  #grep nobody /etc/userdomains *: nobody
  Please advise..

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  cPanelMichael

  • March 28, 2017 12:23

  *: nobody

  
  This entry is actually normal. You're looking for the entry associated with the domain name referenced in your original message (it was moderated to domain.tld). Thank you.

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  ashok_iw

  • March 28, 2017 12:48

  So how do I get rid of those error messages in apache error log?

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  cPanelMichael

  • March 28, 2017 13:13

  Hello, You need to run the "grep" command for the domain name listed in the error logs instead of the nobody user to determine if that's the cause of the problem. EX:
  grep domain.tld /etc/userdomains
  Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  ashok_iw

  • March 28, 2017 14:23

  
  grep -i domain.tld /etc/userdomains
  No result!

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  cPanelMichael

  • March 28, 2017 14:38

  Hello, Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  ashok_iw

  • March 28, 2017 16:04

  Just curious do you have any script which can rebuild domainnames / accounts ? The domainname which is reported by - Does not exist in my system anymore!
  Cpanel::AcctUtils::DomainOwner::Tiny::_getdomainowner("elitedrywallers.com", HASH(0xede610)) called at /usr/local/cpanel/Cpanel/AcctUtils/DomainOwner/Tiny.pm line 49
  So is it possible some bad cache or any other pointers you think could help?

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  cPanelMichael

  • March 28, 2017 17:43

  Hello, Do you notice any entries for the domain name in any of the cPanel configuration files? EX:
  grep domain.tld /var/cpanel/users/* grep domain.tld /etc/*
  Note that we're happy to take a closer look if you'd like to open a support ticket. Thank you.

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  ashok_iw

  • March 29, 2017 05:22

  Note: I need to take approval to provide you server access via support ticket. Meanwhile here is the match found - I think all those are old versioned. But, proftpd, userdatadomains.stor & vftp is something which is storing this domain.tld. Could you please advise how to proceed? Is there anyway to rebuild those 3 files? Thank you!
  [Removed Output - Real Domain Name Provided]
  

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  ashok_iw

  • March 29, 2017 07:44

  Hi Michael, Here is support #8339431 Thanks!

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  ashok_iw

  • March 29, 2017 11:41

  This was solved. dig +short autodiscover. Which was pointing to my severip that caused the issue.

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  cPanelMichael

  • March 29, 2017 14:52

  Hello, I'm happy to see the issue is now addressed. Thank you for updating us with the outcome.

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