cPanel SMTP server with phpmailer

andysck2

• March 29, 2017 10:31

please help. I send email from phpmailer that can connect to gmail but can not connect to Cpanel smtp just now. the log is below: 2017-03-29 12:28:36 CLIENT -> SERVER: EHLO 192.168.11.1 2017-03-29 12:28:45 SMTP ERROR: EHLO command failed: 220-mydomain.com ESMTP Exim 4.88 #1 Wed, 29 Mar 2017 20:28:45 +0800 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail. 2017-03-29 12:28:45 CLIENT -> SERVER: HELO 192.168.11.1 2017-03-29 12:28:45 CLIENT -> SERVER: AUTH LOGIN 2017-03-29 12:28:45 SMTP ERROR: AUTH command failed: 250 mydomain.com Hello 192.168.11.1 [106.155.20.38] 2017-03-29 12:28:45 CLIENT -> SERVER: QUIT 2017-03-29 12:28:45 SMTP ERROR: QUIT command failed: 503 AUTH command used when not advertised SMTP connect() failed.

• 

  cPanelMichael

  • March 29, 2017 15:52

  Hello, Your access level is listed as "Website Owner". Do you have root access to this system? If not, please report this issue to your web hosting provider so they can take a closer look. Thank you.

  0
• 

  andysck2

  • March 29, 2017 15:54

  Hello, Your access level is listed as "Website Owner". Do you have root access to this system? If not, please report this issue to your web hosting provider so they can take a closer look. Thank you.

  
  Yes, I have root access. Checking it for a couple of hour. Any idea? thanks

  0
• 

  cPanelMichael

  • March 29, 2017 16:45

  Hello, Do you notice any output to /var/log/exim_mainlog or /var/log/exim_rejectlog when the SMTP connection attempt fails? Thank you.

  0
• 

  andysck2

  • March 29, 2017 23:52

  Hello, Do you notice any output to /var/log/exim_mainlog or /var/log/exim_rejectlog when the SMTP connection attempt fails? Thank you.

  
  Hello, exim_mainlog: 2017-03-30 07:47:39 SMTP connection from [myip]:46568 (TCP/IP connection count = 1) 2017-03-30 07:47:55 SMTP connection from (192.168.11.1) [myip]:46568 closed by QUIT

  0
• 

  cPanelMichael

  • March 30, 2017 15:35

  I'm not seeing much from the log output that would help to diagnose the issue. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

  0
• 

  andysck2

  • April 02, 2017 16:41

  I'm not seeing much from the log output that would help to diagnose the issue. Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome. Thank you.

  
  Hi Michael, After long time checking, figure it out that smtp connection is slow and the phpmailer timeout. Disabled "Introduce a delay into the SMTP transaction for unknown hosts and messages detected as spam.", can not fixed. is that a DNS problem? Any Idea. regards, andy

  0
• 

  cPanelMichael

  • April 03, 2017 13:54

  Hello, Typically, a DNS issue would not result in the slowness. We're happy to take a closer look at the affected system to see what's happening if you'd like to open a support ticket. Thanks!

  0

Please sign in to leave a comment.