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cpanel-dovecot-solr times out/crashes

ElviCities
With Cpanel 64, we have an awesome new feature w/ solr. However, (on my system at least) it is completely non-functional - as the service fails to start:
Mar 30 04:29:49 me@example.com systemd[1]: Starting Solr for cPanel Dovecot... Mar 30 04:29:52 me@example.com solr[9653]: Archiving 1 old GC log files to /home/cpanelsolr/server/logs/archived Mar 30 04:29:52 me@example.com solr[9653]: Archiving 1 console log files to /home/cpanelsolr/server/logs/archived Mar 30 04:29:53 me@example.com solr[9653]: Rotating solr logs, keeping a max of 9 generations Mar 30 04:31:17 me@example.com solr[9653]: [293B blob data] Mar 30 04:31:21 me@example.com systemd[1]: cpanel-dovecot-solr.service start operation timed out. Terminating. Mar 30 04:31:21 me@example.com systemd[1]: Failed to start Solr for cPanel Dovecot. Mar 30 04:31:21 me@example.com systemd[1]: Unit cpanel-dovecot-solr.service entered failed state. Mar 30 04:31:21 me@example.com systemd[1]: cpanel-dovecot-solr.service failed.
I then discovered that solr uses its own port (8984) - so thinking that opening this port up in CSF would solve the issue, I gave that a shot. No dice. Every few minutes I get the service up/down failed/recovered notice emails (over the course of the night, a few hundred). Currently on centos 7.3, running Cpanel 64 build 3. Thoughts? Ideas? All are welcome!

Comments

6 comments

Date Votes
  • cPanelNick
    Please open a ticket from WHM or cPanel Customer Portal and reference case CPANEL-12281: CloudLinux or GRS kernel "ptrace Block" interferes with Apache Solr startup script.
    0
  • cPanelNick
    An updated RPM with a workaround for systems that cannot run lsof as the user has been released. You can get it now by running
    yum clean all ; yum update cpanel-dovecot-solr
    0
  • ElviCities
    The issue now appears to be resolved! Thanks!
    0
  • craigedmonds
    An updated RPM with a workaround for systems that cannot run lsof as the user has been released. You can get it now by running
    yum clean all ; yum update cpanel-dovecot-solr

    I have been receiving alert messages every few minutes since I enabled dovecot-solr. I ran the command above and the service restarted nicely and for 30 minutes was fine but after that I have started receiving the error messages again and they come in every 4 minutes again.
    0
  • cPanelNick
    I ran the command above and the service restarted nicely and for 30 minutes was fine but after that I have started receiving the error messages again and they come in every 4 minutes again.

    Please open a ticket from WHM (preferred option) or at cPanel Customer Portal
    0
  • craigedmonds
    Please open a ticket from WHM (preferred option) or at cPanel Customer Portal

    Thanks. Ticket 8378385 has been created.
    0

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