cpanel.mydomain doesn't work

georget777

• March 30, 2017 05:23

Hello everyone. i am setting up my VPS and i came across this problem. I can't access cpanel via cpanel.mydomain.com it loads fine via mydomain.com/cpanel but because i use cloudflare it loads broken. i have to access it from cpanel.mydomain in order for it to load correctly. How do i fix that? Doesn't cpanel create all the A records automatically? thank you

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  cPanelMichael

  • March 30, 2017 13:23

  Hello, Is this domain name assigned name servers that point to the cPanel server? If so, check the domain name's DNS zone via "WHM >> Edit DNS Zone" to confirm the "A" entry for "cpanel" exists. You can also verify the following options are enabled under the "Domains" tab in "WHM >> Tweak Settings": Proxy subdomains Proxy subdomain creation Thank you.

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  georget777

  • March 30, 2017 13:55

  Hello and thank you for your reply. Turns out proxy subdomains was set to "off" I get 2 issues now. 1. When i visit cpanel.mydomain.com it redirects to ssl and get a security warning. I attached my redirection settings. 2. I try to log in, i get a success message but after that it redirects to an error page. I appreciate your support. I 'm not experienced with cpanel. thanks again

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  cPanelMichael

  • March 30, 2017 15:55

  . When i visit cpanel.mydomain.com it redirects to ssl and get a security warning. I attached my redirection settings.

  
  SSL support for proxy subdomains is offered as part of the AutoSSL feature in cPanel version 64 (currently available in the "Edge" and "Current" build tiers): Allow to make certificate for subdomains like cPanel.example.com and mail.Example.com

  . I try to log in, i get a success message but after that it redirects to an error page.

  
  Could you let us know what the error page looks like? Is there any output to /usr/local/cpanel/logs/error_log when this occurs? Thank you.

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  georget777

  • March 30, 2017 18:17

  Hello I attached the error page. I don't see something in the log file related.

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  cPanelMichael

  • March 30, 2017 18:27

  You may want to try clearing your browser cache to see if the issue persists. If that doesn't help, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  georget777

  • March 31, 2017 05:30

  Hello again. Clearing the browser cache fixed the problem. I apologize for the trouble. I thought i had test it with a different browser. thank you for you support.

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  cPanelMichael

  • March 31, 2017 12:41

  I'm happy to see the issue is now fixed. Thank you for updating us with the outcome.

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