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404 Error in cPanel Statistics Page

Tornado
Hi today i see when our customer click on error logs on cPanel show this error HTTP error 404 The requested page was not found. Possible reasons why you are seeing this page: [LIST]
  • A bookmarked URL may have changed since you last visited.
  • The URL was entered incorrectly.
  • The URL was entered with inaccurate capitalization (URLs are case sensitive). Please re-check the URL you are trying to reach. (Go Back)

    • Comments

    19 comments

    Date Votes
    • cPanelMichael
      Hello, Could you provide a screenshot of let us know which specific option is accessed in cPanel? Do you notice any output to /usr/local/cpanel/logs/error_log when this happens? Thank you.
      0
    • Tornado
      Hi i have access and check each website one by one via ROOT on whm all show this error which attached i think this problem happened after latest update " Your system upgrade to cPanel & WHM includes a free SSL certificate for your server's hostname. This email confirms that the system will soon automatically download and install your free SSL certificate." i don't know .
      0
    • flashweb
      include screenshot with url of the page that generate 404 error.
      0
    • Tornado
      Hi attached including URL
      0
    • flashweb
      Try running
      /scripts/upcp --force
      0
    • cPanelMichael
      Hello, Is CloudLinux installed on this system? If so, this is likely related to a CloudLinux bug (LVEMAN-1090) where an update to the LVE Manager package resulted in the removal of the "/usr/local/cpanel/base/frontend/paper_lantern/stats" directory. CloudLinux will publish an update in the near future, but in the meantime you can correct the issue by forcing an update of cPanel via:
      /scripts/upcp --force
      Thank you.
      0
    • Pablo Olivares
      Hi CpanelMichael I'm new at this, but I need to know where to write the new code to force the update (please with details). Thanks
      0
    • cPanelMichael
      I'm new at this, but I need to know where to write the new code to force the update (please with details). Thanks

      You'd access the command line as root (via SSH): LVE Manager updated Thank you.
      0
    • Tom Yoshai
      Hello, I tried everything: yum clean all yum update lvemanager /scripts/upcp --force and rebooted, still getting this error page instead of stats page, i can chose which domain i want to see the stats for, but when i click it, i get the same error page as the thread opener. please advice. sincerely
      0
    • cPanelMichael
      and rebooted, still getting this error page instead of stats page, i can chose which domain i want to see the stats for, but when i click it, i get the same error page as the thread opener.

      Hello, Does the "/usr/local/cpanel/base/frontend/paper_lantern/stats" directory exist on your system? Is the cPanel update completing successfully? Thank you.
      0
    • Tom Yoshai
      Yes, and Yes root@server1 [/home/infolowchost]# cd /usr/local/cpanel/base/frontend/paper_lantern/stats root@server1 [/usr/local/cpanel/base/frontend/paper_lantern/stats]#
      0
    • SysSachin
      Hello, Might be issues with the CageFS, Can you please try to disable CageFS for one the user and see if cPanel is still showing 404 error.
      /usr/sbin/cagefsctl --disable USERNAME
      0
    • Tom Yoshai
      tried just now, did not help sadly, same 404 error after i choose what domain to see stats for. thank you.
      0
    • cPanelMichael
      tried just now, did not help sadly, same 404 error after i choose what domain to see stats for. thank you.

      Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here and we will update this thread with the outcome. Thank you.
      0
    • Tom Yoshai
      Support Request ID is: 8392185 thank you
      0
    • cPanelMichael
      Support Request ID is: 8392185

      Hello, To update, this was a separate issue and related to an uninstalled Awstats RPM on the system. The resolution was to ensure the awstats RPM is managed by cPanel and update the RPM using the following commands:
      /usr/local/cpanel/scripts/update_local_rpm_versions --del target_settings.awstats /scripts/check_cpanel_rpms --fix
      Thank you.
      0
    • rasel210888
      Hi today i see when our customer click on error logs on cPanel show this error

      hi I have faced a problem when I upload laravel project in cPanel this problem is here.... Sorry, this page doesn't exist. Please check the URL or go back a page. 404 Error. Page Not Found. how I can solve it
      0
    • rasel210888
      Hi today i see when our customer click on error logs on cPanel show this error

      hi I have faced a problem when I upload laravel project in cPanel this problem is here.... Sorry, this page doesn't exist. Please check the URL or go back a page. 404 Error. Page Not Found. how I can solve it

      any body can help me I have faced a problem when I upload laravel project in cPanel this problem is here.... Sorry, this page doesn't exist. Please check the URL or go back a page. 404 Error. Page Not Found. how I can solve it
      0
    • rasel210888
      here error log file
      0

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