Backup made server unresponsive

3initial

• April 06, 2017 06:45

I started a full /home backup last night. Now i am unable to connect via ssh, cPanel or WHM. I am the server admin (VNP - digitalocean), how can i stop the backup process and get everything responsive again?

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  3initial

  • April 06, 2017 16:45

  Resolved. I had to run a power cycle.

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  cPanelMichael

  • April 06, 2017 17:12

  Hello, I'm happy to see the issue is now fixed. The following URL is helpful if the load average on your system is high when backups run: Troubleshooting High Load on Linux Systems Note that you can also browse to the "Stats and Logs" tab in "WHM Home " Server Configuration " Tweak Settings" and modify the following option: "Extra CPUs for server load" Per it's description: The load average above the number of CPUs at which cpuwatch, cpanellogd, backups, and CPU stats consider the system to be in a critical load state. For example, a server with 4 physical CPUs and a value of 2 in this field will be considered "critical" in these cases once the load reaches 6. Thank you.

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