Errors generated with AutoSSL - autossl_queue_cpanel.json

drinky

• April 10, 2017 17:29

When adding new accounts to the server, AutoSSL is failing to enable and generating the following error. How do I clear the autossl_queue_cpanel.json file? Or is this indicative of greater problem?
7:42:40 AM WARN (XID fc5xtn) The system failed to load and to parse the file "/var/cpanel/autossl_queue_cpanel.json" because of an error: (XID 93q8en) The system failed to parse the JSON stream data "-?L??????x?#C?QVN??????_??`?R>?<'???r??aC?E?qg??**??l? ?8?1??a??c??????????jr"?????:`A?+??S??QD?????6?1??2 ?&?j? ??n+?r?R|???B.?egB?b }Qj~A9??P??"?>?}?/?7???k?B?K?;?U??&?k?V??l?oo??j?????V????UF??????U?Q??A?????8? +?lJ???V??L?#?iQE?T9?3=??T?Wgy?c? ?uo?? C'?QQ???+?(?????k{?Q?=?w"xNx-lNS?w&Pb???d??$????$?4???3?p "?-?V?L?????????'?l?nvNa{?~??dG??D??U?N?rA?5{F/JZ????R?C)e%H????r{WA?:W??B?R??"3T??????u??$?Ml2?X??=?To@-?&.????l????*u?q??kTc%C.J_?y?wcxJ?T??????K????T)+{5! ??r?!??Ao ?{2????N???v?l?g[D?>y?t???(K|?L3??qA| ?U????+eL?t~'?i??_n?E9?M??2?sq|???Wp?Ji?Crw?7?("^??`?)????zJ???;???????a??z)?+5??}?|?&z??}W$Z[`?L3?3??vt?V^?OC?x1?h???l?!t?3?U??R?le?T???k8b?>??\_?-fG?Q?U? ??L?> a?[G ?< ?3m??1+?? A?b?/d???R??????r?????????OfM ?fZC&ozo?????7?WJ??g???I?V?J?0g?Y5??*#z?o?k?g??k_??U5?????R|=@??b??`D????Q?{?F?????$.l??P????T??m?????????n?????>J??1?Q?8??" for the caller "(eval)" because of an error: malformed number (no digits after initial minus), at character offset 1 (before "\x{b0}\x{6}L\x{99}\x{d8}...") at /usr/local/cpanel/Cpanel/JSON.pm line 122.

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  cPanelMichael

  • April 11, 2017 14:31

  Hello, The error message suggests possible corruption of the /var/cpanel/autossl_queue_cpanel.json file on this system. Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  drinky

  • April 12, 2017 00:15

  Thanks Michael, Ticket submitted Support Request ID is: 8373499

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  cPanelMichael

  • April 12, 2017 18:07

  Hello, To update, it looks like moving the corrupt /var/cpanel/autossl_queue_cpanel.json file out of the way and then initiating the AutoSSL queue run regenerated the file. Thank you.

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