Failed to load directory listing

arjanvr

• April 06, 2017 14:39

When i try to connect through ftp (filezilla) i get failed to load directory listing When i setup: Protocol: FTP Encryption: Use only Plain FTP Transfer Settings: Active Mode it does connect but this should not have to be done to be able connect. I switched ftp mode in WHM but it makes no difference.. Any one knows how to fix this?

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  cPanelMichael

  • April 06, 2017 20:29

  Hello, Check to see if the information on the following thread helps: FTP Connects but Timeout with Error Failed to retrieve directory listing Thank you.

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  MS DEV

  • July 10, 2017 14:08

  I have a problem to directory list. I able to open ftp for main cpanel account. But newly created ftp user with "add Ftp account" in cpanel it gives me following error.
  Status: Connecting to xxx.xxx.xxx.xxx:21... Status: Connection established, waiting for welcome message... Status: Initializing TLS... Status: Verifying certificate... Status: TLS connection established. Status: Logged in Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PORT 100,120,147,59,196,113 Response: 500 I won't open a connection to xxx.xxx.xxx.xxx (only to yyy.yyy.yyy.yyy) Command: PASV Response: 227 Entering Passive Mode (xx,xxx,xxx,xxx,xxx,xxx) Command: MLSD Error: Connection timed out after 20 seconds of inactivity Error: Failed to retrieve directory listing
  

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  MS DEV

  • July 10, 2017 14:57

  And my directrory structure is /home/ for main cpanel /home/// for new created user.

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  cPanelMichael

  • July 10, 2017 18:19

  Hello @MS DEV, Are you using CSF? If so, ensure to review the following post: SOLVED - passive mode on pure-ftp + configserver You may also want to review the following post to verify if the issue is related to the referenced case: Permanently disable ForcePassiveIP option Thank you.

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  MS DEV

  • July 11, 2017 08:37

  Hello @MS DEV, Are you using CSF? If so, ensure to review the following post: SOLVED - passive mode on pure-ftp + configserver You may also want to review the following post to verify if the issue is related to the referenced case: Permanently disable ForcePassiveIP option Thank you.

  
  Hi cPanelMichael, Thanks for your quick reply. I am not using csf. But when I stop iptables from server shell its working. Its may be block in firewall. How can I allow new ftp user and directory in my IpTables. Thank you.

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  cPanelMichael

  • July 11, 2017 17:18

  Thanks for your quick reply. I am not using csf. But when I stop iptables from server shell its working. Its may be block in firewall. How can I allow new ftp user and directory in my IpTables.

  
  You generally need to open the passive port range on your firewall. You can find the range to allow in your /etc/pure-ftpd.conf file. EX:
  # grep PassivePortRange /etc/pure-ftpd.conf PassivePortRange 49152 65534
  Thank you.

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