Changing to Paper Lantern Issue

Peoplespaces

• April 12, 2017 09:06

On the server if I change from X3 to paper lantern, the paper lantern icons do not show but rather the x3 icons and some links are broken. It does not allow me to change back to X3. WHM 62 Build 17. cloudlinux

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  cPanelMichael

  • April 12, 2017 15:44

  Hello, Are you using any third-party services such as CloudFlare? If so, ensure to review the following URL: My cPanel won't load or keeps logging me out after enabling Cloudflare Otherwise, try clearing your browser's cache and running the following command to see if it helps:
  /usr/local/cpanel/bin/rebuild_sprites
  Thank you.

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  Peoplespaces

  • April 12, 2017 21:09

  I tried the rebuild and I get 'Searching for themes that support the CPanel plugins system............Done'. Nothing happens.

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  cPanelMichael

  • April 12, 2017 21:15

  Hello, Does forcing a cPanel update address the issue (/scripts/upcp --force)? If not, feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

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  Mark Shaw

  • April 13, 2017 20:58

  Hello, I've noticed this issue before and was able to fix it. It was due to a Softaculous file which needs to be removed. If you're using Softaculous, check if you have following file: /usr/local/cpanel/base/frontend/paper_lantern/dynamicui/dynamicui_softicons.conf This file is not needed and should be removed. It has been replaced by dynamicui_soft_div.conf and dynamicui_soft_div_icons.conf. After deleting the file, run the sprite generator: /usr/local/cpanel/bin/sprite_generator Once this is done then everything should work!

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