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cPanel stuck at updates...

OooLong
Hello, my cPanel login is stuck at updates. This functionality is not available until the cPanel update is complete. I tried to submit a support ticket with using command: /usr/local/cpanel/cpanel -S but I get error panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. How do I resolve this? Thank you.

Comments

16 comments

Date Votes
  • SysSachin
    Hello, May I know if there is showing any error while updating the cPanel ? Also, you have check cpanel error logs in the file /usr/local/cpanel/logs/error_log
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  • OooLong
    This is what I get during login: cPanel & WHM Update in Progress This functionality is not available until the cPanel update is complete. Once the update is completed, you will no longer see this message. If the update has completed since loading this page, click here to reload. That has been there for the last 6+ hrs. My error log is filled with: panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. I can't even get a support ticket ID with using commmand /usr/local/cpanel/cpanel -S, what should I do next?
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  • SysSachin
    Hello, I think there is issue with rpm. Can you please try to run below cpanel script /usr/local/cpanel/scripts/check_cpanel_rpms --fix /scripts/autorepair fix_duplicate_cpanel_rpms Also, please check below post related your issue. Cpanel error after update
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  • OooLong
    I didn't do any updates to cPanel by myself, this was I believe auto update and I get that page when I login, I never have this problem before and I own several other cPanel server.
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  • OooLong
    root@ges [/home/gamers/public_html]# /usr/local/cpanel/scripts/check_cpanel_rpms --fix /scripts/autorepair fix_duplicate_cpanel_rpms [2017-04-12 16:00:49 +0200] [2017-04-12 16:00:49 +0200] Problems were detected with cPanel-provided files which are RPM controlled. [2017-04-12 16:00:49 +0200] If you did not make these changes intentionally, you can correct them by running: [2017-04-12 16:00:49 +0200] [2017-04-12 16:00:49 +0200] > /usr/local/cpanel/scripts/check_cpanel_rpms --fix [2017-04-12 16:00:49 +0200] The following RPMs are missing from your system: [2017-04-12 16:00:49 +0200] cpanel-git-2.12.2-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-jsforge-js-0.7.0-1.cp1164 [2017-04-12 16:00:49 +0200] cpanel-perl-524-AnyEvent-7.13-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-B-C-5.024009-6.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Config-Crontab-1.41-2.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Cpanel-Optimizer-0.2-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Crypt-OpenSSL-PKCS12-0.7-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Crypt-RSA-1.99-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-DBIx-Class-InflateColumn-Serializer-0.09-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Devel-CheckLib-1.07-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Dist-Zilla-Plugin-Prereqs-FromCPANfile-0.08-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Dist-Zilla-Plugin-Test-Perl-Critic-3.000-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-EV-4.22-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-File-Rsync-0.49-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Git-Raw-0.72-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-MooseX-Singleton-0.30-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Pristine-Tar-1.38-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Proc-PID-File-1.28-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Protocol-WebSocket-0.20-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Simple-Accessor-1.11-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Template-Toolkit-2.26-4.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Test-Filename-0.03-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-Test2-Suite-0.000067-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-YAML-AppConfig-0.19-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-perl-524-cPanel-TaskQueue-0.800-4.cp1162 [2017-04-12 16:00:49 +0200] cpanel-php56-5.6.30-2.cp1164 [2017-04-12 16:00:49 +0200] cpanel-php56-imp-6.2.14-2.cp1158 [2017-04-12 16:00:49 +0200] cpanel-phpmyadmin-4.6.6-1.cp1164 [2017-04-12 16:00:49 +0200] cpanel-roundcubemail-1.2.4-1.cp1162 [2017-04-12 16:00:49 +0200] cpanel-squirrelmail-2012.12.09-3.cp1158 [2017-04-12 16:00:49 +0200] exim-4.89-1.cp1162 [2017-04-12 16:00:49 +0200] pure-ftpd-1.0.45-1.cp1156 [2017-04-12 16:13:39 +0200] [2017-04-12 16:13:39 +0200] The following files were found to be altered from their original RPM: [2017-04-12 16:13:39 +0200] cpanel-perl-524-Cpanel-OS,0.6,1.cp1162 [2017-04-12 16:13:39 +0200] cpanel-perl-524-Cpanel-OS,0.7,1.cp1162 [2017-04-12 16:13:39 +0200] cpanel-perl-524-Dist-Zilla,6.007,1.cp1162 [2017-04-12 16:13:39 +0200] cpanel-perl-524-Dist-Zilla,6.008,1.cp1162 [2017-04-12 16:13:39 +0200] cpanel-perl-524-Template-Toolkit,2.26,2.cp1162 [2017-04-12 16:13:39 +0200] cpanel-perl-524-Template-Toolkit,2.26,4.cp1162 [2017-04-12 16:13:39 +0200] cpanel-perl-524-Test-Simple,1.302056,1.cp1162 [2017-04-12 16:13:39 +0200] cpanel-perl-524-Test-Simple,1.302075,1.cp1162 [2017-04-12 16:13:39 +0200] cpanel-perl-524-Test2-Suite,0.000060,1.cp1162 [2017-04-12 16:13:39 +0200] cpanel-perl-524-Test2-Suite,0.000067,1.cp1162 [2017-04-12 16:13:39 +0200] cpanel-php56,5.6.30,1.cp1158 [2017-04-12 16:13:39 +0200] cpanel-php56,5.6.30,2.cp1164 [2017-04-12 16:13:39 +0200] cpanel-php56-Horde-Imap-Client,2.29.6,1.cp1158 [2017-04-12 16:13:39 +0200] cpanel-php56-Horde-Imap-Client,2.29.6,2.cp1158 [2017-04-12 16:13:39 +0200] cpanel-php56-imp,6.2.14,1.cp1158 [2017-04-12 16:13:39 +0200] cpanel-php56-imp,6.2.14,2.cp1158 [2017-04-12 16:13:39 +0200] dovecot,2.2.28,2.cp1162 [2017-04-12 16:13:39 +0200] dovecot,2.2.28,3.cp1162 [2017-04-12 16:13:39 +0200] exim,4.88,1.cp1162 [2017-04-12 16:13:39 +0200] exim,4.89,1.cp1162 [2017-04-12 16:13:39 +0200] [2017-04-12 16:13:39 +0200] Removing 20 broken rpms: cpanel-perl-524-Cpanel-OS-0.7-1.cp1162.x86_64, cpanel-perl-524-Cpanel-OS-0.6-1.cp1162.x86_64, cpanel-perl-524-Dist-Zilla-6.007-1.cp1162.x86_64, cpanel-perl-524-Dist-Zilla-6.008-1.cp1162.noarch, cpanel-perl-524-Template-Toolkit-2.26-2.cp1162.x86_64, cpanel-perl-524-Template-Toolkit-2.26-4.cp1162.x86_64, cpanel-perl-524-Test-Simple-1.302056-1.cp1162.x86_64, cpanel-perl-524-Test-Simple-1.302075-1.cp1162.x86_64, cpanel-perl-524-Test2-Suite-0.000060-1.cp1162.x86_64, cpanel-perl-524-Test2-Suite-0.000067-1.cp1162.x86_64, cpanel-php56-5.6.30-1.cp1158.x86_64, cpanel-php56-5.6.30-2.cp1164.x86_64, cpanel-php56-Horde-Imap-Client-2.29.6-1.cp1158.noarch, cpanel-php56-Horde-Imap-Client-2.29.6-2.cp1158.noarch, cpanel-php56-imp-6.2.14-1.cp1158.noarch, cpanel-php56-imp-6.2.14-2.cp1158.noarch, dovecot-2.2.28-2.cp1162.x86_64, dovecot-2.2.28-3.cp1162.x86_64, exim-4.88-1.cp1162.x86_64, exim-4.89-1.cp1162.x86_64 [2017-04-12 16:13:39 +0200] warning: waiting for transaction lock on /var/lib/rpm/.rpm.lock I seem to be stuck at the last line for the last 20+ mins. And still stuck at login screen.
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  • cPanelMichael
    [2017-04-12 16:13:39 +0200] warning: waiting for transaction lock on /var/lib/rpm/.rpm.lock I seem to be stuck at the last line for the last 20+ mins. And still stuck at login screen.

    Hello, If the process is still stalled, see if you can find the hanging process using the "ps" command. EX:
    ps aux|grep rpm
    If so, kill the hanging process with the "kill -9 PID" command, and then rebuild the RPM database:
    mkdir /root/old_rpm_dbs/ mv /var/lib/rpm/__db* /root/old_rpm_dbs/ rpm --rebuilddb
    Once you do that, try running the following command again:
    /usr/local/cpanel/scripts/check_cpanel_rpms --fix
    Thank you.
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  • OooLong

    root@ges [/firstdata/gamers/public_html]# ps aux|grep rpm root 10013 0.0 0.0 103324 872 pts/1 D+ 18:21 0:00 grep rpm root 23629 0.0 0.0 124848 1560 ? S 05:56 0:01 /bin/rpm -Uv --replacepkgs --oldpackage cpanel-perl-524-EV-4.22-1.cp1162.x86_64.rpm exim-4.89-1.cp1162.x86_64.rpm cpanel-perl-524-Test-Filename-0.03-1.cp1162.noarch.rpm cpanel-perl-524-Class-Tiny-Chained-0.004-1.cp1162.noarch.rpm cpanel-perl-524-Dist-Zilla-Plugin-Test-Perl-Critic-3.000-1.cp1162.noarch.rpm cpanel-perl-524-WWW-OAuth-0.006-1.cp1162.noarch.rpm dovecot-2.2.28-3.cp1162.x86_64.rpm cpanel-perl-524-AnyEvent-7.13-1.cp1162.noarch.rpm cpanel-perl-524-Git-Raw-0.72-1.cp1162.x86_64.rpm cpanel-perl-524-Test-Simple-1.302075-1.cp1162.x86_64.rpm cpanel-perl-524-Config-Crontab-1.41-2.cp1162.x86_64.rpm cpanel-perl-524-Dist-Zilla-Plugin-Prereqs-FromCPANfile-0.08-1.cp1162.noarch.rpm cpanel-perl-524-Sub-Info-0.002-1.cp1162.x86_64.rpm cpanel-php56-Horde-Imap-Client-2.29.6-2.cp1158.noarch.rpm cpanel-perl-524-Dist-Zilla-6.008-1.cp1162.noarch.rpm cpanel-perl-524-Simple-Accessor-1.11-1.cp1162.x86_64.rpm cpanel-perl-524-Net-OAuth2-AuthorizationServer-0.14-1.cp1162.noarch.rpm cpanel-perl-524-Test-Perl-Critic-1.03-1.cp1162.x86_64.rpm cpanel-perl-524-Cpanel-OS-0.6-1.cp1162.x86_64.rpm cpanel-roundcubemail-1.2.4-1.cp1162.noarch.rpm cpanel-perl-524-DBIx-Class-InflateColumn-Serializer-0.09-1.cp1162.noarch.rpm cpanel-perl-524-Test2-Suite-0.000067-1.cp1162.x86_64.rpm cpanel-phpmyadmin-4.6.6-1.cp1164.noarch.rpm cpanel-perl-524-YAML-AppConfig-0.19-1.cp1162.noarch.rpm cpanel-perl-524-Crypt-RSA-1.99-1.cp1162.noarch.rpm cpanel-perl-524-Proc-PID-File-1.28-1.cp1162.noarch.rpm cpanel-perl-524-Mojo-JWT-0.05-1.cp1162.noarch.rpm cpanel-perl-524-Cpanel-Optimizer-0.2-1.cp1162.x86_64.rpm dovecot-xaps-2.2.28-1.cp1162.x86_64.rpm cpanel-perl-524-File-Rsync-0.49-1.cp1162.noarch.rpm cpanel-squirrelmail-2012.12.09-3.cp1158.noarch.rpm cpanel-perl-524-Devel-CheckLib-1.07-1.cp1162.x86_64.rpm cpanel-perl-524-cPanel-TaskQueue-0.800-4.cp1162.noarch.rpm cpanel-perl-524-Mojolicious-Plugin-OAuth2-Server-0.35-1.cp1162.noarch.rpm pure-ftpd-1.0.45-1.cp1156.x86_64.rpm cpanel-perl-524-MCE-1.805-1.cp1162.x86_64.rpm cpanel-perl-524-Path-Iterator-Rule-1.012-1.cp1162.noarch.rpm cpanel-perl-524-Dist-Zilla-Plugin-PerlTidy-0.21-1.cp1162.noarch.rpm cpanel-php56-imp-6.2.14-2.cp1158.noarch.rpm cpanel-perl-524-B-C-5.024009-6.cp1162.x86_64.rpm cpanel-perl-524-WWW-Form-UrlEncoded-0.24-1.cp1162.noarch.rpm cpanel-perl-524-Template-Toolkit-2.26-4.cp1162.x86_64.rpm cpanel-perl-524-MooseX-Singleton-0.30-1.cp1162.noarch.rpm cpanel-perl-524-Crypt-OpenSSL-PKCS12-0.7-1.cp1162.x86_64.rpm cpanel-git-2.12.2-1.cp1162.x86_64.rpm cpanel-perl-524-Term-Table-0.006-1.cp1162.x86_64.rpm cpanel-perl-524-Protocol-WebSocket-0.20-1.cp1162.noarch.rpm cpanel-perl-524-Pristine-Tar-1.38-1.cp1162.x86_64.rpm cpanel-php56-5.6.30-2.cp1164.x86_64.rpm cpanel-jsforge-js-0.7.0-1.cp1164.noarch.rpm root 23740 0.0 0.0 9420 1232 ? S 05:56 0:00 /bin/sh /var/tmp/rpm-tmp.Qota2G 2 root 41631 0.0 0.1 169440 13560 pts/0 T 15:59 0:02 /usr/local/cpanel/3rdparty/bin/perl -x -- /usr/local/cpanel/scripts/check_cpanel_rpms --fix /scripts/autorepair fix_duplicate_cpanel_rpms root 46920 0.0 0.0 201860 4872 pts/0 T 16:13 0:00 /bin/rpm -e --nodeps --justdb cpanel-perl-524-Cpanel-OS-0.7-1.cp1162.x86_64 cpanel-perl-524-Cpanel-OS-0.6-1.cp1162.x86_64 cpanel-perl-524-Dist-Zilla-6.007-1.cp1162.x86_64 cpanel-perl-524-Dist-Zilla-6.008-1.cp1162.noarch cpanel-perl-524-Template-Toolkit-2.26-2.cp1162.x86_64 cpanel-perl-524-Template-Toolkit-2.26-4.cp1162.x86_64 cpanel-perl-524-Test-Simple-1.302056-1.cp1162.x86_64 cpanel-perl-524-Test-Simple-1.302075-1.cp1162.x86_64 cpanel-perl-524-Test2-Suite-0.000060-1.cp1162.x86_64 cpanel-perl-524-Test2-Suite-0.000067-1.cp1162.x86_64 cpanel-php56-5.6.30-1.cp1158.x86_64 cpanel-php56-5.6.30-2.cp1164.x86_64 cpanel-php56-Horde-Imap-Client-2.29.6-1.cp1158.noarch cpanel-php56-Horde-Imap-Client-2.29.6-2.cp1158.noarch cpanel-php56-imp-6.2.14-1.cp1158.noarch cpanel-php56-imp-6.2.14-2.cp1158.noarch dovecot-2.2.28-2.cp1162.x86_64 dovecot-2.2.28-3.cp1162.x86_64 exim-4.88-1.cp1162.x86_64 exim-4.89-1.cp1162.x86_64 root 59209 0.0 0.2 169440 18800 pts/0 S+ 17:08 0:02 /usr/local/cpanel/3rdparty/bin/perl -x -- /usr/local/cpanel/scripts/check_cpanel_rpms --fix /scripts/autorepair fix_duplicate_cpanel_rpms root 61360 0.0 0.0 201860 5708 pts/0 S+ 17:17 0:00 /bin/rpm -e --nodeps --justdb cpanel-perl-524-Cpanel-OS-0.7-1.cp1162.x86_64 cpanel-perl-524-Cpanel-OS-0.6-1.cp1162.x86_64 cpanel-perl-524-Dist-Zilla-6.007-1.cp1162.x86_64 cpanel-perl-524-Dist-Zilla-6.008-1.cp1162.noarch cpanel-perl-524-Template-Toolkit-2.26-2.cp1162.x86_64 cpanel-perl-524-Template-Toolkit-2.26-4.cp1162.x86_64 cpanel-perl-524-Test-Simple-1.302056-1.cp1162.x86_64 cpanel-perl-524-Test-Simple-1.302075-1.cp1162.x86_64 cpanel-perl-524-Test2-Suite-0.000060-1.cp1162.x86_64 cpanel-perl-524-Test2-Suite-0.000067-1.cp1162.x86_64 cpanel-php56-5.6.30-1.cp1158.x86_64 cpanel-php56-5.6.30-2.cp1164.x86_64 cpanel-php56-Horde-Imap-Client-2.29.6-1.cp1158.noarch cpanel-php56-Horde-Imap-Client-2.29.6-2.cp1158.noarch cpanel-php56-imp-6.2.14-1.cp1158.noarch cpanel-php56-imp-6.2.14-2.cp1158.noarch dovecot-2.2.28-2.cp1162.x86_64 dovecot-2.2.28-3.cp1162.x86_64 exim-4.88-1.cp1162.x86_64 exim-4.89-1.cp1162.x86_64
    Should I kill all of these processes? there are about 7 in totals. 6 if you exclude /bin/sh /var/tmp/rpm-tmp.Qota2G 2
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  • cPanelMichael
    Hello, Yes, you can kill those processes if they are hanging and not making progress. Ensure to complete the steps referenced in my previous response once you kill the processes. Thank you.
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  • OooLong

    pm dovecot-2.2.28-3.cp1162.x86_64.rpm exim-4.89-1.cp1162.x86_64.rpm pure-ftpd-1.0.45-1.cp1156.x86_64.rpm [2017-04-12 19:13:23 +0200] Preparing packages for installation... [2017-04-12 19:13:34 +0200] cpanel-php56-5.6.30-2.cp1164 [2017-04-12 19:13:37 +0200] warning: /usr/local/cpanel/3rdparty/php/56/etc/pear.conf saved as /usr/local/cpanel/3rdparty/php/56/etc/pear.conf.rpmorig [2017-04-12 19:13:38 +0200] warning: /usr/local/cpanel/3rdparty/php/56/etc/php.ini created as /usr/local/cpanel/3rdparty/php/56/etc/php.ini.rpmnew [2017-04-12 19:13:47 +0200] warning: /usr/local/cpanel/3rdparty/php/56/lib/php/.filemap created as /usr/local/cpanel/3rdparty/php/56/lib/php/.filemap.rpmnew [2017-04-12 19:14:07 +0200] config-set succeeded [2017-04-12 19:14:07 +0200] cpanel-perl-524-Test-Simple-1.302075-1.cp1162 [2017-04-12 19:14:21 +0200] cpanel-perl-524-Dist-Zilla-6.008-1.cp1162 [2017-04-12 19:14:26 +0200] cpanel-perl-524-Cpanel-OS-0.6-1.cp1162 [2017-04-12 19:14:29 +0200] cpanel-php56-Horde-Imap-Client-2.29.6-2.cp1158 [2017-04-12 19:14:55 +0200] install ok: channel://pear.horde.org/Horde_Imap_Client-2.29.6 [2017-04-12 19:14:55 +0200] cpanel-perl-524-Template-Toolkit-2.26-4.cp1162 [2017-04-12 19:15:12 +0200] pure-ftpd-1.0.45-1.cp1156 [2017-04-12 19:15:13 +0200] warning: /etc/pure-ftpd.conf created as /etc/pure-ftpd.conf.rpmnew [2017-04-12 19:15:25 +0200] enable was successful [2017-04-12 19:15:38 +0200] cpanel-php56-imp-6.2.14-2.cp1158 [2017-04-12 19:16:47 +0200] install ok: channel://pear.horde.org/imp-6.2.14 [2017-04-12 19:16:47 +0200] Resetting Exim to cPanel Defaults and Installing the Latest Version [2017-04-12 19:16:48 +0200] exim-4.89-1.cp1162 [2017-04-12 19:16:48 +0200] warning: /etc/eximrejects saved as /etc/eximrejects.rpmorig [2017-04-12 19:16:48 +0200] warning: /etc/localdomains created as /etc/localdomains.rpmnew [2017-04-12 19:16:56 +0200] 2017-04-12 19:16:56 cwd=/ 2 args: /usr/sbin/exim -bV [2017-04-12 19:17:02 +0200] Configuration file passes test! New configuration file was installed. [2017-04-12 19:17:02 +0200] [2017-04-12 19:17:04 +0200] [2017-04-12 19:17:04 +0200] [2017-04-12 19:17:04 +0200] /etc/exim.pl.local installed! [2017-04-12 19:17:05 +0200] Refreshing SMTP Mail protection. [2017-04-12 19:17:07 +0200] SMTP Mail protection has been disabled. All users may make outbound smtp connections.
    Did what you suggested. It seem to stuck at the last line for 1+ hr. Any more advice?
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  • cPanelMichael
    Hello, Feel free to open a support ticket using the link in my signature if the RPM installation is still hanging after waiting a few more minutes. You can post the ticket number here so we can update this thread with the outcome. Thank you.
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  • OooLong
    Since I can't get into cPanel I have to issue /usr/local/cpanel/cpanel -S but that give me the panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. panic: corrupt saved stack index -1414812757. error. Can I submit a support ticket from another cPanel and pointing it to this server?
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  • cPanelMichael
    You can choose "Customer Service" on our Contact Us page and add a note in your request that you are unable to obtain your support ID number. They can then forward the request to our Technical Support Department. Thank you.
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  • OooLong
    Michael, I submit it as you suggested.
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  • OooLong
    After running /usr/local/cpanel/scripts/check_cpanel_rpms --fix for the second time it seem the issue has been fixed. Thanks.
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  • cPanelMichael
    /usr/local/cpanel/scripts/check_cpanel_rpms --fix for the second time it seem the issue has been fixed. Thanks.

    Hello, I'm happy to see the issue is now solved. Thank you for updating us with the outcome.
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  • OooLong
    Thank you.
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