A fatal error or timeout occurred while processing this directive

Tornado

• April 13, 2017 07:49

Hi just for ONE our hosting accounts happened this problem when i click to Manage SSL sites. on cPanel show this error :
A fatal error or timeout occurred while processing this directive. Template::Exception: [TYPE]=[undef] [INFO]=[SSL::installed_hosts() failed: Unrecognized vhost: "site.com" at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 292. ] [TEXT]=[] at cpanel.pl line 1267. cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/paper_lantern/ssl/install.htm"..., 1) called at cpanel.pl line 5226 cpanel::cpanel::run_standard_mode() called at cpanel.pl line 874 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/ssl/install.html.tt") called at cpanel.pl line 304

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  cPanelMichael

  • April 13, 2017 15:08

  [INFO]=[SSL::installed_hosts() failed: Unrecognized vhost: "site.com" at /usr/local/cpanel/Cpanel/Config/WebVhosts.pm line 292.

  
  Hello, Could you verify if the domain name listed in the error message is added to the account as a domain alias or addon domain name? If not, check to see if there are any rogue entries for the domain name referenced in the error within /var/cpanel/users/$username or within the files under the /var/cpanel/userdata/$username/ directory. Thank you.

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