Missing email accounts after upgrade to cPanel 64 when using x3?

Babene7

• April 13, 2017 09:44

Hello, Last night two servers were automatically upgraded to cPanel 64, and now we have noticed that the email accounts of some domains are missing on both servers. The files and folders are still there, but the email accounts don't show up in the cPanel interface. Is anyone else experiencing this? I've already opened a support ticket, but wanted to know if someone knows a fix for this issue. I've already looked into a few threads but haven't found a solution yet: Email accounts disappeared from cPanel. email accounts disappeared Email Accounts Missing !!! Emails are missing Thanks.-

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  WiseWarrior

  • April 13, 2017 15:29

  Hello, Had the same problem. Change the theme to the new default (paper_latern) should fix it. Ensure that under ~user/.cpanel/email_accounts.json that the missing accounts are still in there and accounts data are in ~user/mail. If not, you may need to do a restore Best Regards, Ben

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  cPanelMichael

  • April 13, 2017 15:55

  Hello, The The modify_accounts Script - Documentation - cPanel Documentation Thank you.

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  Babene7

  • April 13, 2017 16:25

  Yes, that was the problem. Fixed it with: /scripts/pl_update_users --verbose Thanks, close the thread if you want please.

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  DavidD

  • April 19, 2017 03:55

  So glad I saw this thread. Changed from x3 to paper lantern and we are good. but that moment when your eyes get really big because you notice there are no email accounts in the usual place on your cpanel aaaaaaaaahhhh, oh whew

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  globcom

  • April 21, 2017 06:26

  Hello, Same trouble. I can not see the list of mail accounts after last upgrade. X3 or Paper Lantern => no email accounts.
  cat /usr/local/cpanel/version 11.64.0.15
  Can you help me ? [EDIT] I force the update and all seem ok. Thx Eric

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  cPanelMichael

  • April 21, 2017 20:47

  I force the update and all seem ok.

  
  I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.

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