HTTP Error 500 after migration to new server

Hi there, I just moved my entire cpanel to a new server. First I run a full backup, then restore via whm on a new server. the restore went smoothly, all files and database are in place. I also setup the IPs correctly from cloudflare. but when i access the domain through browser, it shows error 500 all access like cpanel.[mydomain].com whm.[mydomain].com work well.. the only problem is the root domain, containing php web app. here's the latest domlog on the domain that returnrs error 500:

162.158.167.254 - - [19/Apr/2017:13:23:06 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:24:08 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:32:51 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:36:49 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:41:10 +0000] "GET /usr/local/cpanel/logs/access_log HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTM$

162.158.167.176 - - [19/Apr/2017:13:45:29 +0000] "GET /img/ofelos-cover.jpg HTTP/1.1" 200 101477 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10$

172.68.144.237 - - [19/Apr/2017:13:46:55 +0000] "GET /img/photo2.png HTTP/1.1" 200 225039 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10.0; ARM$

162.158.165.126 - - [19/Apr/2017:13:46:59 +0000] "GET /img/photo3.png HTTP/1.1" 200 182970 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10.0; AR$

162.158.165.234 - - [19/Apr/2017:13:47:31 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; AC$

172.68.144.87 - - [19/Apr/2017:13:47:50 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.13$

162.158.165.234 - - [19/Apr/2017:13:48:29 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; AC$

please, can anyone help me with this error?

vacancy

April 19, 2017 15:37

/etc/apache2/logs/error_log Did you check the logs in the file?

ryle

April 19, 2017 15:44

thanks for your reply, here's the error_log i.imgur.com/pvDGGBG.png

April 19, 2017 15:49

According to error logs, your site has an infinite loop. This may be related to the codes used in htaccess. Will you try deleting the htaccess file?

April 19, 2017 16:09

I just tried, with all cache cleared. checked with direct IP. same error 500

cPanelMichael

April 19, 2017 20:12

Hello @ryle, Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome. Thank you.

April 20, 2017 01:35

Hi there, thanks for your reply. this is the ticket support ID - 8394267

HTTP Error 500 after migration to new server

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