Websites not visible on godaddy

anandkrishn29

• April 20, 2017 01:57

Hi team, joined this forum for the first time as i did not get any information outside and googling forever.

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  ChrisI

  • April 20, 2017 11:57

  Hello! Can you verify if there are any errors being logged to /usr/local/apache/logs/error_log or /usr/local/cpanel/logs/error_log when you get the 403 error? Thanks!

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  anandkrishn29

  • April 20, 2017 17:12

  Hello! Can you verify if there are any errors being logged to /usr/local/apache/logs/error_log or /usr/local/cpanel/logs/error_log when you get the 403 error? Thanks!

  
  Hello there! thanks for the reply. Error i see is in cpnale access logs is below.XXXXX is godaddy ip XXXXXXX - root [04/20/2017:07:01:14 -0000] "GET /json-api/listaccts HTTP/1.1" 403 0 "-" "python-requests/2.5.1 CPython/2.6.6 Linux/2.6.32-358.18.1.el6.x86_64" "b" "-" 2087

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  ChrisI

  • April 20, 2017 17:25

  Are you authenticating with the correct access key? You may want to update that to a token and make sure that is being used by Godaddy. This page talks about the API Tokens. Guide to API Authentication - API Tokens - Software Development Kit - cPanel Documentation Thanks!

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  anandkrishn29

  • April 20, 2017 17:32

  Are you authenticating with the correct access key? You may want to update that to a token and make sure that is being used by Godaddy. This page talks about the API Tokens.

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  cPanelMichael

  • April 26, 2017 17:13

  This issue of cpanel links not visible under cpanel tab started happening after enabling above security checks.But what I do not understand is why afer enabling mail related security checks would affect cpanel display in the cpanel tab as shown the attached screenshot.

  
  Hello, I recommend reporting this issue to GoDaddy's support team, as the image you provided shows the issue relates to a custom application they are providing to show you a list of cPanel accounts. Thank you.

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