WordPress Issue When Install/Upgrade Plugins or Themes

indoc0der

• April 24, 2017 19:24

Hello, Today I am configuring a new server according to the standard. After I compile EA4 using CloudLinux + All Basic Options + ZendGuard profile, I choose suPHP as php-handler in MultiPHP Manager menu. And then create one hosting account and install WordPress. But, when I try to install new plugin via dashboard, I get error message: Installation failed: Could not create directory. I do not know how to solve this problem. While on another server using the same settings, there is no problem at all. Including when I use PHP Selector though. Any advice? Thank you.

• 

  Eminds

  • April 25, 2017 03:29

  It seems to be a permission issue however try checking error logs to get the more idea of whats happening

  0
• 

  indoc0der

  • April 25, 2017 07:27

  It seems to be a permission issue however try checking error logs to get the more idea of whats happening

  
  Hi @Eminds, I also suspect this is permissions issue. But in error_log nothing strange. Web server also looks normal.

  0
• 

  indoc0der

  • April 25, 2017 09:12

  UPDATE : After change folder permission of wp-content to 775, now I can install/update plugin or themes. But it's still strange for me. On another server folder with permission 755 I don't have any problem.

  0
• 

  cPanelMichael

  • April 27, 2017 17:39

  Hello, You mentioned using suPHP, however could you verify the specific version of PHP associated with the account is configured with suPHP? EasyApache 4 offers the ability to use multiple versions of PHP, so check to verify the account in-question uses a version of PHP with suPHP enabled. Also, since you are using CloudLinux, let us know if running the following command makes a difference:
  cagefsctl --update
  Thank you.

  0
• 

  indoc0der

  • May 18, 2017 00:35

  Hello, This problem already solved by the guy from PlatinumServerManagement. Sorry for late reply. Thank you.

  0

Please sign in to leave a comment.