Suddenly email logins don't work

bbhsoft

• April 24, 2017 15:36

Hello guys, So I have this problem, suddenly the email logins stopped working... I can't even login trough the cPanel webmail feature from the Email Accounts section. I select roundcube and I get authentication error. I also can't login over IMAP. What could that be? Of course I tried rebooting and updating, it did not helped. Sample from the log in /var/log/maillog Thanks Apr 24 23:31:23 pv-consult spamd[2431]: spamd: handled cleanup of child pid [1556] due to SIGCHLD: interrupted, signal 2 (0002) Apr 24 23:31:23 pv-consult dovecot: lmtp(1570): Connect from local Apr 24 23:31:23 pv-consult dovecot: lmtp(1570): Disconnect from local: Successful quit Apr 24 23:31:24 pv-consult dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__idxfdldxzxhrlpvlkcrr4nhs8zr7xoarhdvjdaduea1u6d...>, method=PLAIN, rip=127.0.0.1, lip=127.0.0.1, mpid=1574, secured, session= Apr 24 23:31:24 pv-consult dovecot: imap(__cpanel__service__auth__imap__idxfdldxzxhrlpvlkcrr4nhs8zr7xoarhdvjdaduea1u6drias4iw1twqzdahtxg): Logged out in=11, out=462, bytes=11/462 Apr 24 23:31:25 pv-consult dovecot: imap-login: Aborted login (auth failed, 1 attempts in 2 secs): user=, method=PLAIN, rip=212.5.158.18, lip=178.63.26.171, TLS, session= Any help will be appreciated. Thanks

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  cPanelMichael

  • April 25, 2017 14:20

  Hello @bbhsoft, The output you provided looks to show the Chkservd login attempt for service monitoring as opposed to a manual authentication attempt. Could you let us know the output to /var/log/maillog and /var/log/exim_mainlog when the authentication attempt fails? Also, please post the output from the following commands:
  cat /usr/local/cpanel/version /scripts/restartsrv_dovecot --status
  Thank you.

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