Backup Blocks Website access

fgunno

• April 28, 2017 08:52

With the new System Backup we have a problem that all the website on server is going down for the time of the backup process... Does it's a feature to prevent change on account? (The website connect to MYSQL, so maybe its a Freeze on the MYSQL to prevent change) I just want to know if it's normal? or if I have a problem on the backup process? Thanks!

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  cPanelMichael

  • April 28, 2017 16:48

  Hello, Could you provide some more information about the state of the system when the websites are inaccessible? Do you notice any particular error messages in /usr/local/apache/logs/error_log or in /var/lib/mysql/$hostname.err when this happens? Is the server load high when this happens? Thank you.

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  MediaServe

  • May 25, 2017 14:48

  I've seen similar problems on some of our servers--typically during the cleanup phase when the cPanel backup is pruning old backups. This pushes up the server load more than I would like, and apache often becomes unresponsive (though the server load isn't high enough that it should be completely unresponsive.)

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  cPanelMichael

  • May 29, 2017 17:01

  Hello, You can also browse to the "Stats and Logs" tab in "WHM Home " Server Configuration " Tweak Settings" and modify the following option: "Extra CPUs for server load" Per it's description: The load average above the number of CPUs at which cpuwatch, cpanellogd, backups, and CPU stats consider the system to be in a critical load state. For example, a server with 4 physical CPUs and a value of 2 in this field will be considered "critical" in these cases once the load reaches 6. The backup process will pause until the load is below the configured threshold. Thank you.

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