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License Update Failed - Abort, Retry, Fail

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5 comments

  • Infopro
    Please feel free to contact cPanel Customer Service directly about this: Support & Customer Service | cPanel, Inc.
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  • NOC_Serverpoint
    Hi,guys when i update the license,i got the error : # /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update Failed! Error message: The cPanel license server said that there was no license for your IP address. For more information visit: Legal Notices - cPanel Inc. The exact message was: Abort, Retry, Fail? Building global cache for cpanel...Done i don't know what happened.and my ip address was actived in the cPanel & WHM License Verification | cPanel Inc. active on 2017-01-23 11:42:40 cPanel/WHM active pls help me fix it.

    Hi can you please try the command #ip a See if you are having any other ip's in the VM. Check if cPanel license is activated for any of those IP's cPanel & WHM License Verification | cPanel Inc. If so that ip should be configured for your /etc/sysconfig/network-scripts/ifcfg-eth0 Edit /var/cpanel/mainip " service network restart /usr/local/cpanel/cpkeyclt curl
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  • dudanger
    Hi can you please try the command #ip a See if you are having any other ip's in the VM. Check if cPanel license is activated for any of those IP's cPanel & WHM License Verification | cPanel Inc. If so that ip should be configured for your /etc/sysconfig/network-scripts/ifcfg-eth0 Edit /var/cpanel/mainip " service network restart /usr/local/cpanel/cpkeyclt curl
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  • cPanelMichael
    The exact message was: Abort, Retry, Fail?

    Hello @dudanger, This can happen when a valid hostname doesn't exist in the /etc/hosts file on the system. Modifying the /etc/hosts file so that it includes an entry for the server's hostname should allow the license verification attempt to succeed. Here's an example of how a typical /etc/hosts file looks:
    # cat /etc/hosts 127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4 ::1 localhost localhost.localdomain localhost6 localhost6.localdomain6 1.2.3.4 hostname.domain.tld hostname
    Thank you.
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  • dudanger
    Hello @dudanger, This can happen when a valid hostname doesn't exist in the /etc/hosts file on the system. Modifying the /etc/hosts file so that it includes an entry for the server's hostname should allow the license verification attempt to succeed. Here's an example of how a typical /etc/hosts file looks:
    # cat /etc/hosts 127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4 ::1 localhost localhost.localdomain localhost6 localhost6.localdomain6 1.2.3.4 hostname.domain.tld hostname
    Thank you.

    And i got the same error again,and this is useful . set my hostname to the new and valid ,and server was actived success! Thank you!
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