Skip to main content
We are aware of an issue after updating to cPanel versions 11.110.0.65, 11.126.0.21, or 11.128.0.11, some cPanel plugins or features are no longer functioning properly including WP Toolkit. Presently, updates for releases are temporarily disabled while we continue working on a solution for the missing addon features directory. Please see the following article for more information and updates:
Update to latest cPanel 110, 126, or 128 versions removes "addonfeatures" directory.

License Update Failed - Abort, Retry, Fail

dudanger
Hi,guys when i update the license,i got the error : # /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update Failed! Error message: The cPanel license server said that there was no license for your IP address. For more information visit: Legal Notices - cPanel Inc. The exact message was: Abort, Retry, Fail? Building global cache for cpanel...Done i don't know what happened.and my ip address was actived in the cPanel & WHM License Verification | cPanel Inc. active on 2017-01-23 11:42:40 cPanel/WHM active pls help me fix it.

Comments

5 comments

Date Votes
  • Infopro
    Please feel free to contact cPanel Customer Service directly about this: Support & Customer Service | cPanel, Inc.
    0
  • NOC_Serverpoint
    Hi,guys when i update the license,i got the error : # /usr/local/cpanel/cpkeyclt Updating cPanel license...Done. Update Failed! Error message: The cPanel license server said that there was no license for your IP address. For more information visit: Legal Notices - cPanel Inc. The exact message was: Abort, Retry, Fail? Building global cache for cpanel...Done i don't know what happened.and my ip address was actived in the cPanel & WHM License Verification | cPanel Inc. active on 2017-01-23 11:42:40 cPanel/WHM active pls help me fix it.

    Hi can you please try the command #ip a See if you are having any other ip's in the VM. Check if cPanel license is activated for any of those IP's cPanel & WHM License Verification | cPanel Inc. If so that ip should be configured for your /etc/sysconfig/network-scripts/ifcfg-eth0 Edit /var/cpanel/mainip " service network restart /usr/local/cpanel/cpkeyclt curl
    0
  • dudanger
    Hi can you please try the command #ip a See if you are having any other ip's in the VM. Check if cPanel license is activated for any of those IP's cPanel & WHM License Verification | cPanel Inc. If so that ip should be configured for your /etc/sysconfig/network-scripts/ifcfg-eth0 Edit /var/cpanel/mainip " service network restart /usr/local/cpanel/cpkeyclt curl
    0
  • cPanelMichael
    The exact message was: Abort, Retry, Fail?

    Hello @dudanger, This can happen when a valid hostname doesn't exist in the /etc/hosts file on the system. Modifying the /etc/hosts file so that it includes an entry for the server's hostname should allow the license verification attempt to succeed. Here's an example of how a typical /etc/hosts file looks:
    # cat /etc/hosts 127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4 ::1 localhost localhost.localdomain localhost6 localhost6.localdomain6 1.2.3.4 hostname.domain.tld hostname
    Thank you.
    0
  • dudanger
    Hello @dudanger, This can happen when a valid hostname doesn't exist in the /etc/hosts file on the system. Modifying the /etc/hosts file so that it includes an entry for the server's hostname should allow the license verification attempt to succeed. Here's an example of how a typical /etc/hosts file looks:
    # cat /etc/hosts 127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4 ::1 localhost localhost.localdomain localhost6 localhost6.localdomain6 1.2.3.4 hostname.domain.tld hostname
    Thank you.

    And i got the same error again,and this is useful . set my hostname to the new and valid ,and server was actived success! Thank you!
    0

Please sign in to leave a comment.

Didn't find what you were looking for?

New post